Job Summary

This position is open with Bajaj Finance ltd. An effective communicator with exceptional relationship management skills with ability to relate to people at all levels of business and management. This role requires Works collaboratively in a multi-disciplinary team environment

Responsibilities

- All system enhancement, design, development, testing and roll out with the help of various stake holders i.e. COE, IT, Ops etc.
- Delivery of volume from service channels - cashier & call center service.
- Delivery of volume from current identified channels like digital, CIBIL watch.
- Daily system / process support to sales team.
- Daily business MIS preparation and roll out.
- Monthly incentive calculation and roll out.
- Contest calculation and roll out.
- Liaise with HR team for various activities like R&R;, Auto Promotion, IJP roll out, annual and mid-year PMs closure etc.
- Track and Manage On roll & Off roll headcount and productivity.
- Liaise with Risk team for Offer generation, policy changes etc.
- Classroom Training & Training over call for any new enhancement, changes in product / processes.
- Allocation of monthly offer base to sales / call center team.
- Conducting various business meet like ZSM / RSM meet / Contest based trips.
- Managing portfolio metrics: ensuring collection of early delinquent cases and tracking of EWS location management.




- Managing various vendors: ensuring timely onboarding, calculation of payout etc.
- Monthly inputs for SMT reporting and Deck preparation.
- Annual inputs for LRS & AOP Deck preparation.
- Major System issues and TAT for its resolution.
- Frequent system changes.
- Roll out of new system enhancement / customer communication across various channels.
- NA
- Connect with various internal department i.e. COE, Sales, Mkt, Credit, Ops, RCU, Collections & Compliance.
- Connect with HR department for various activities.
- Mapping of market competition and practices.
- Meeting with external vendors along with IT.
- Total Team Size: 0 to 2
- Number of Direct Reports: 0 to 1
- Number of Indirect Reports: NA
- Number of Outsourced employees: 0 to 2
- Number of locations: 1
- Number of products: 1

Required Qualifications and Experience Establishes and maintains professional networks with subject matter experts. This roles requires to track & maintain business profitability by ensuring all metrics are in control so as to achieve the business target.Culture Anchor:Have high ambitions - Inspires the team to aim for higher targets and supports in achieving themOwn It - Acknowledges uncertainty and makes changes in own decisions/ actions for better outcomes

📌 Cluster Manager - Business Loans - DMS South2 (Chennai)
🏢 Bajaj Finance
📍 Chennai