Job Purpose

- Lead the overall strategy, execution, governance, and scale-up of customer-facing QR DIY journeys across Consumer App and Web platforms.

- Own program delivery across multiple business, digital, technology, operations, and service workstreams, ensuring alignment with business objectives, customer experience goals, and organizational priorities.

- Drive roadmap planning, stakeholder governance, delivery excellence, production stability, and continuous journey optimization to improve customer acquisition, conversion, and operational efficiency.

Duties and Responsibilities

- Manage projects end-to-end from requirements, solutioning, development, rollout, and post-launch support.

- Define project scope, timelines, milestones, dependencies, resources, and success metrics.

- Lead cross-functional teams across Product, Operations, Risk, Technology, Finance, Legal, Compliance, etc.

- Establish execution frameworks, project governance models, delivery KPIs, and implementation standards.

- Monitor program health, delivery risks, dependencies, resource requirements, and milestone achievement.

- Drive proactive resolution of delivery bottlenecks and critical program escalations.

- Ensure successful implementation of projects within agreed timelines, scope, quality, and budget expectations.

Required Qualifications and Experience

- 6-9 years of Experience in Product Management, Program Management, or Digital Transformation initiatives within BFSI, Lending, Fintech,



or Consumer Finance.

- Solid understanding of end-to-end lending journeys including onboarding, KYC, eligibility, loan approval, agreement, disbursement, mandate setup, and servicing.

- Experience managing complex cross-functional programs involving Business, Sales, Operations, Risk, Technology, and Digital teams.

- Strong knowledge of CRM platforms, Digital journeys, APIs, event-driven integrations, UI/UX, customer-facing applications.

- Exposure to Salesforce (SFDC), Loan Origination Systems, Digital Platforms, POD-based architectures, or equivalent ecosystem platforms.

- Ability to define business requirements, user journeys, edge cases, and process flows across assisted and self-service channels.

- Strong analytical and problem-solving skills with experience in MIS, journey analytics, and customer funnel reporting.

- Experience leading UAT, production rollouts, release governance, and large-scale customer journey implementations.

- Strong communication & stakeholder management across multiple business and cross-functional teams.

- Entrepreneurial mindset with ownership and execution rigor is a must.

Locations

Job Level: GB05

Job Title: Senior Cluster Manager - B2B & Cards COE, Consumer Capabilities, Consumer And Enterprise App

Job Location Country: India

State: MAHARASHTRA

Region: West

City: Pune

Location Name: Pune Corporate Office - HO Tier Megapolis

📌 Cluster ManagerB & Cards COE/Senior... (India)
🏢 Bajaj FinServ
📍 India