- Responsible for achieving revenue and business targets of multiple centers
- Conducting marketing campaigns to boost brand visibility and generate leads
- Ensure leads are properly followed up and converted
- Ensure high quality customer experience
- Maintain relationships with corporates and other institutional customers
Operational Management
- Supervise operations of multiple centers
- Train and support center heads, coaches, guest relations executives and support staff.
- Ensure proper rostering, attendance, and shift planning for the centers
- Monitor facility maintenance and equipment requirements at all centers
- Plan and ensure smooth conduction of tournaments and other events
Reporting and Coordination
- Prepare and send weekly/monthly reports on revenue, expenses and issues
- Maintain accurate documentation for center operations,
HR and accounts records
- Monitor and enforce compliance to company policies and processes.
- Coordinate with all the corporate teams for efficient and effective functioning of the centers
- Coordinate with partners, landlords and other stakeholders
KEY COMPETENCIES
- Should have at least 3 years of managing multi location operations
- Strong leadership and people management skills
- Excellent written and oral communication skills in English, Hindi and Telugu
- Self-driven with robust adherence to deadlines
- Should be energetic with a passion to learn and grow
- Willingness to travel across centers in the assigned cluster.
- Experience in fitness and sports industry is an added advantage