Role Purpose: Lead and manage a cluster of branches to achieve business targets, ensure superior customer service, and maintain robust operational and compliance standards.

Role & responsibilities

- Achieve cluster targets for CASA, deposits, rand fee income while improving overall branch profitability
- Guide Branch Managers, monitor performance, build talent pipelines, and foster a high-performance sales culture
- Drive customer acquisition, deepen existing relationships, and ensure prompt resolution of escalated customer concerns
- Oversee branch operations to ensure adherence to bank policies, regulatory requirements, audit standards, and risk controls
- Increase branch productivity through effective sales management and cross-selling of banking, insurance,



and investment products
- Build strong relationships with local business communities and key stakeholders to strengthen the bank's presence and market share within the cluster

Desired Candidate Profile

- 10-15 years in retail/branch banking with at least 4-5 years of experience managing multiple branches or a cluster
- Excellent communication skills for effective customer interaction and conflict resolution.
- Ability to manage teams effectively by setting goals, monitoring progress, and providing feedback.

📌 Cluster Head (Chennai)
🏢 Placewell Careers
📍 Chennai