About the Role

We are looking for an experienced and result-oriented Closing Manager to drive the final stage of the luxury real estate sales cycle. The ideal candidate should have strong expertise in converting qualified prospects into confirmed bookings and possess excellent negotiation, relationship management and closing skills.

The candidate will be responsible for managing high-value customers, handling negotiations, resolving objections and ensuring a smooth transition from sales discussion to booking and documentation.

Key Responsibilities

1. Sales Closure

- Drive the complete closing process for luxury residential projects.
- Convert qualified leads and site visitors into confirmed bookings.
- Achieve monthly and quarterly booking and revenue targets.
- Handle high-value and HNI/UHNI customers with a premium service approach.
- Develop effective closing strategies based on customer requirements and project positioning.
- Follow up consistently with prospects at the final decision-making stage.

2. Customer Handling & Negotiation

- Understand customer requirements, preferences, budgets and purchase motivations.
- Conduct high-level discussions with customers regarding pricing, payment plans, inventory and project offerings.
- Handle price negotiations while protecting project margins and commercial interests.
- Address customer objections professionally and provide appropriate solutions.
- Build strong relationships with HNI clients, investors, channel partners and other key stakeholders.

3. Site Visit & Conversion

- Coordinate with the pre-sales and sales teams for qualified customer leads.
- Participate in important/high-value site visits whenever required.
- Present the project's USPs, amenities, specifications,



location advantages and investment potential.
- Ensure a premium customer experience throughout the sales and closure journey.

4. Documentation & Booking

- Coordinate with CRM, legal, finance and documentation teams to ensure smooth closure.
- Ensure accurate completion of booking forms, KYC, agreements and required documentation.
- Follow up on token payments, booking amounts and subsequent payment commitments.
- Ensure timely handover of closed customers to the CRM/customer relations team.

5. Sales Pipeline Management

- Maintain and monitor the closure pipeline.
- Track prospects at different stages of the sales funnel.
- Identify hot prospects and prioritise them for immediate follow-up.
- Maintain accurate records of customer interactions, negotiations and closure status.
- Provide regular sales and closure reports to management.

6. Team Coordination

- Work closely with Sales, Pre-Sales, Marketing, CRM, Finance and Legal teams.
- Support sales executives in handling difficult negotiations and high-value prospects.
- Guide junior team members on objection handling and closing techniques.
- Share market and customer insights with the Sales Head/Management.

Required Skills
- Strong real estate closing and conversion skills.
- Excellent negotiation and persuasion abilities.
- Strong communication and interpersonal skills.
- Experience handling luxury/high-ticket residential projects.




- Ability to interact confidently with HNI/UHNI clients.
- Strong customer relationship management skills.
- Excellent objection-handling and problem-solving abilities.
- Strong knowledge of the Pune luxury real estate market will be an advantage.
- Target-oriented and commercially driven approach.
- Strong presentation and interpersonal skills.
- Good knowledge of CRM systems and MS Office.

Preferred Candidate Profile
- Graduate/MBA in Sales, Marketing, Business Management or a related field.
- 5–10 years of relevant experience in real estate sales/closing.
- Candidates from reputed luxury real estate developers, premium residential projects or high-ticket property sales will be preferred.
- Proven track record of achieving sales/closure targets.
- Experience dealing with HNI/UHNI customers and channel partners will be an advantage.
- Strong professional presentation and customer-facing personality.

Key Performance Indicators (KPIs)
- Monthly and quarterly booking targets.
- Lead-to-booking conversion ratio.
- Revenue generated through closures.
- Average ticket size.
- Closure turnaround time.
- Customer satisfaction and experience.
- Follow-up and pipeline conversion efficiency.
- Collection/payment commitment achievement.

What We Offer
- Prospect to work on premium/luxury real estate projects.
- Performance-driven incentives.
- Exposure to high-value customers and premium property sales.
- Opportunity for career growth within the organisation.
- Competitive compensation aligned with experience and performance.

If you are passionate about luxury real estate sales and have a proven ability to close high-value deals, we would like to hear from you.

📌 closing manager luxury sales (Pune)
🏢 Human Forte
📍 Pune