Client Success Manager - GCCs (Pune)

Client Success Manager - GCCs (Pune)

29 Aug
|
PRIMUS Techsystems Private
|
Pune

29 Aug

PRIMUS Techsystems Private

Pune

We are looking for a high-energy, commercially driven GCC Sales & Account Manager to build and grow Primus’ business with Global Capability Centers (GCCs) across Pune (primarily) and other key GCC locations in India. The role will have end-to-end responsibility for new business development, strategic account management, relationship building, opportunity creation and revenue growth within the GCC ecosystem. The ideal candidate will bring strong understanding of GCC operating models, technology priorities and buying dynamics, along with an established network among GCC leadership and technology decision-makers.

The role requires a high degree of ownership and independence, with the ability to identify opportunities, engage CXO/leadership stakeholders, articulate Primus' value proposition, orchestrate internal teams and drive opportunities through to closure.

Requirements

1. GCC Business Development & Sales

· Identify, map and develop a pipeline of GCC opportunities across Pune and other major GCC hubs in India. · Develop and execute account-specific strategies for acquiring new GCC clients and expanding existing relationships.

· Build relationships with GCC Heads, CIOs, CTOs, CDOs, COEs, IT/Business leaders, Procurement and other key decision-makers.

· Drive the complete sales lifecycle—from prospecting and qualification through solution shaping, proposal, negotiation and closure.

· Identify whitespace opportunities within existing accounts and convert them into incremental revenue opportunities.

1. Strategic Account Management

· Own selected GCC accounts and act as the single relationship owner for Primus. · Develop strong, multi-level relationships across business, technology and procurement stakeholders.

· Conduct regular account reviews and identify opportunities for cross-sell, up-sell and wallet expansion.

· Develop account plans covering revenue potential, strategic initiatives, stakeholders, opportunities, competitive landscape and relationship strategy.

· Build relationships beyond individual projects to establish Primus as a strategic technology and transformation partner.

1. Service Portfolio Selling Drive business development around Primus' key service capabilities, including:

· SAP / S/4HANA Transformation, Managed Capacity, Managed Services · Siemens technology and digital engineering solutions

· Salesforce implementation and transformation





· Product Engineering & Development

· Data, Analytics, AI/GenAI and Cloud · Application Management and IT Managed Services

· GCC-specific technology, engineering and digital transformation services The candidate should be able to understand the client's business problem and translate Primus capabilities into relevant business outcomes, rather than pursuing capability-led or commodity selling.

1. Consultative Selling & Solution Shaping

· Lead client discovery discussions and identify business and technology priorities. · Understand GCC maturity, mandate, operating model and expansion roadmap.

· Develop compelling value propositions, solution narratives and executive presentations.

· Work closely with Primus' consulting, delivery, technology and solution teams to shape differentiated proposals.

· Participate actively in RFP/RFI processes and complex deal pursuits.

· Position Primus around business outcomes, transformation impact, speed-to-value and differentiated expertise.

1. Executive Relationship & Ecosystem Development

· Build a strong network among GCC leadership and senior technology/business stakeholders. · Establish Primus relationships at multiple levels within target accounts to create relationship depth and reduce dependency on individual contacts.

· Represent Primus at relevant GCC conferences, CXO forums, industry events, round tables and curated leadership platforms.

· Proactively create opportunities through networking, referrals, ecosystem partnerships and thought-leadership platforms.

1. Market Intelligence & GTM

· Develop strong understanding of the GCC landscape, including new GCC launches, expansion plans, technology priorities, captive-to-GCC transformation, COE creation and outsourcing strategies. · Identify emerging demand areas and translate market intelligence into actionable sales plays.

· Work with Primus leadership to develop industry/segment-specific GCC propositions and GTM strategies.

· Track competitor positioning, pricing,



service offerings and emerging opportunities within the GCC ecosystem.

1. Sales Governance & Pipeline Management

· Maintain a healthy and accurately qualified sales pipeline with clear opportunity stages, values, probability and closure timelines. · Ensure disciplined CRM/pipeline management and regular forecasting.

· Establish explicit next steps, owners and timelines for every strategic opportunity.

· Work closely with leadership and delivery teams to ensure smooth transition from sales closure to delivery and account growth.

Candidate Profile The ideal candidate should have: · 7 to 10 years of relevant experience in IT services sales, consulting sales or technology business development.

· Demonstrated experience in selling to and managing GCC/GIC clients.

· Strong existing relationships with GCC Heads, CIOs, CTOs, CDOs, technology leaders and business decision-makers.

· Proven track record of independently generating and closing technology services opportunities.

· Experience selling one or more of SAP, Salesforce, Siemens, Product Engineering, Cloud, Data/AI or Managed Services.

· Strong understanding of the GCC ecosystem in Pune and other major Indian GCC locations.

· Excellent consultative selling, presentation, negotiation and stakeholder-management skills.

· Ability to engage confidently with CXO and senior leadership audiences. · Strong commercial acumen and understanding of deal economics, account profitability and revenue growth.

· Willingness and ability to travel across Pune and other GCC hubs in India as required. Leadership Expectations This is an individual contributor role with significant ownership and visibility. The candidate is expected to:

· Operate with entrepreneurial mindset and minimal supervision.

· Create opportunities rather than wait for leads.

· Personally drive client meetings, discovery sessions and executive conversations.

· Convert relationships into qualified opportunities and measurable revenue.

· Take ownership of the account from the first conversation through closure and expansion.

· Demonstrate the ability to connect business priorities with technology solutions.

· Bring strong external market orientation and continuously expand Primus' GCC network

. Collaborate internally without becoming dependent on internal teams for basic sales execution.

📌 Client Success Manager - GCCs (Pune)
🏢 PRIMUS Techsystems Private
📍 Pune

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