Company Description JOLLO is a leading marketing agency that specializes in digital marketing, branding, video marketing, advertising, and media production. For the past five years, the company has focused on delivering innovative, results-driven marketing strategies that help businesses improve performance and grow their brands.

JOLLO serves a diverse range of clients, including business owners, entrepreneurs, educational institutions, NGOs, and multinational corporations. The agency is known for its best-in-class customer service, transparent business model, and commitment to ethical, client-centric practices. With a growing portfolio of 10+ reputed clients, JOLLO continues to expand its impact and support organizations in achieving their marketing goals.

Role Description The Client Services Manager is a full-time, on-site role based in Chennai, responsible for overseeing client relationships and ensuring high levels of satisfaction and service delivery. Day-to-day responsibilities include acting as the primary point of contact for clients, coordinating campaigns with internal teams, and monitoring project timelines and deliverables.

The role involves understanding client objectives, preparing performance reports, identifying opportunities for upselling or cross-selling services, and proactively addressing issues or concerns.

The Client Services





Manager will collaborate closely with marketing, creative, and production teams to ensure that strategies are aligned with client expectations and that communication is clear and consistent. This role also includes maintaining documentation, participating in client meetings, and contributing to process improvements that enhance overall client experience.

Qualifications

- Candidates should possess solid Client Services and Customer Service skills to manage relationships and ensure high levels of support.
- Candidates should possess a focus on Customer Satisfaction, with the ability to anticipate needs and resolve issues effectively.
- Candidates should possess excellent Communication skills, including clear verbal and written communication with clients and internal teams.
- Candidates should possess solid Analytical Skills to interpret campaign data, prepare reports, and recommend improvements.
- Experience in marketing, advertising, or agency environments is beneficial.
- Ability to work collaboratively with cross-functional teams and manage multiple client accounts simultaneously.
- Strong organizational and time-management skills, with attention to detail and follow-through.
- Bachelor’s degree in business, marketing, communications, or a related field, or equivalent practical experience.

📌 Client Services Manager (Chennai)
🏢 Jollo Experiences
📍 Chennai