: Client Success Consultant

Shift: Night Shift (U.S Shift)

Location: Coimbatore

Position Overview The Client Success Consultant (CSC) serves as the first point of contact for customers,

managing inquiries, resolving issues, and ensuring a seamless customer experience. This role requires excellent communication skills, problem-solving ability, and a customer-first mindset to build trust and loyalty across diverse international clients.

Key Responsibilities

- Customer Interaction: Handle inbound and outbound customer communications
- across phone, email, and chat channels.
- Issue Resolution: Accurately resolve customer queries within defined timelines,
- escalating complex cases when necessary.
- Skilled Communication: Communicate effectively with customers, adapting
- to cultural and linguistic nuances.
- Documentation: Record all customer interactions in CRM or ticketing systems to




- ensure transparency and continuity.
- Compliance amp: Policies: Adhere to company policies, shift schedules, attendance
- guidelines, and data security requirements.
- Performance Targets: Meet or exceed assigned quality and productivity
- benchmarks.

Required Skills

- Strong verbal and written communication skills.
- Basic computer literacy and typing proficiency.
- Problem-solving and analytical thinking.
- Customer-focused attitude with empathy and patience.
- Ability to collaborate effectively within a team environment.

Qualifications

- Minimum educational qualification as per company policy.
- Prior experience in international customer service is preferred.

Qualifications

Bachelor’s Degree (Undergraduate)

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