Key Responsibilities Client Relationship Management  Own a defined portfolio of existing enterprise clients in Mumbai and assigned outstation markets.  Meet clients in person on a regular, planned cadence — maintain a structured visit calendar and ensure every key account is met at the agreed frequency.  Build multi-level relationships within each client organisation: day-to-day users, team leads, and decision makers/sponsors.  Conduct periodic business reviews covering usage, value delivered, open issues and upcoming requirements. Query & Concern Resolution  Capture client queries, data concerns, product feedback and service issues accurately and in detail during and after every interaction.  Log, categorise and prioritise every issue in the internal tracking system; nothing raised by a client should go unrecorded.  Coordinate with internal teams — Research & Data, Product, Technology, Sales and Operations — to drive issues to closure within committed timelines.

 Follow up relentlessly on open items, keep the client informed on status, and formally close the loop once resolved.

 Escalate ageing, high-impact or recurring issues to the Director & Head – Client Engagement with a explicit recommendation.

Voice of the Customer





 Consolidate client feedback into structured inputs for the research and product roadmap — data coverage gaps, reporting requirements, platform enhancements, usability issues.

 Identify patterns across accounts and flag systemic issues rather than treating each ticket in isolation.

 Share market intelligence and competitive feedback picked up from client conversations with the leadership team. Account Health, Retention & Growth

 Track platform usage and engagement levels; proactively intervene where adoption is dropping.

 Drive onboarding, refresher training and adoption sessions for client teams, including new users added mid-term.  Support timely renewals by ensuring demonstrable value delivery through the subscription period.  Identify and pass on upsell/cross-sell opportunities (additional cities, modules, seats, custom research) to the sales team. Reporting & Governance  Maintain accurate records of client meetings, minutes, action items and resolution status.  Publish a periodic engagement dashboard to the Director & Head – Client Engagement covering visits completed, issues raised vs. resolved, turnaround times, at-risk accounts and renewal outlook.

Pay: ₹1,000,000.00 - ₹1,800,000.00 per year

Benefits

- Provident Fund
- Work from home

Work Location: In person

📌 Client Engagement Manager (Mumbai City)
🏢 P E Analytics
📍 Mumbai City