Role Description The Client Care Representative is a full-time, on-site role based in Patna. This role involves serving as a primary point of contact for clients, responding to inquiries, scheduling appointments, and coordinating communications between clients and the legal team.
Day-to-day tasks include managing phone calls and messages, maintaining accurate client records, ensuring clients are informed about case progress, and supporting a professional and respectful client experience. The representative will also assist with basic administrative duties, help collect necessary documentation, and contribute to continuous improvement of client service processes.
Qualifications
- Strong skills in Customer Service and Customer Support, with the ability to respond promptly and professionally to client inquiries.
- Experience fostering Customer Satisfaction and a positive Customer Experience, ensuring clients feel heard and supported.
- Background working as Customer Service Representatives or in similar client-facing roles.
- Excellent verbal and written communication skills, with explicit, courteous, and confident interaction in English and local languages as needed.
- Organizational and time-management skills, including the ability to handle multiple client requests and prioritize effectively.
- Comfort working in a legal or professional services setting; prior experience in law offices or service-oriented environments is an advantage.
- Basic proficiency with office software and communication tools (e.g., email, spreadsheets, call management systems).
- Minimum high school diploma; a bachelor’s degree in any discipline is preferred.
- Ability to maintain confidentiality, demonstrate integrity, and work collaboratively with the legal team.