Looking to build your career in customer support with a quick-growing global company? Join Transcom and be a part of a dynamic, people-first workplace!
Position: Customer Support Executive
Company: Transcom, Pune
Key Responsibilities:
- Provide accurate information about products, services, and policies.
- Understand customer concerns and offer effective solutions.
- Escalate complex issues to the relevant teams when required.
- Maintain proper records of customer interactions.
- Ensure customer satisfaction through excellent service.
• Meet performance and quality targets.
- • Handle queries via voice and chat in a professional and timely manner.
Eligibility Criteria: Any Graduate or Undergraduate.
Minimum 12 months of experience in Seller suppor service (E ecommerce).
Excellent verbal & Written communication skills
Strong problem-solving and multitasking abilities
Customer-focused attitude with patience and empathy
Familiarity with CRM tools is an added advantage
Comfortable with rotational shifts & weekend working
Shift & working mode:
Work from office
24*7 any 9 hours
5.5 days working 1.5 rotational week off
Cab available within the radius
Contact Person: Nilesh-(phone hidden)
[email protected]
📌 Chat Support Associate (Pune)
🏢 Transcom
📍 Pune