Role Overview

We are looking for a Centre Manager – Customer Success Operations to manage the day-to-day operations of Zell Education's centre while ensuring a seamless student experience throughout their learning journey. The role will combine centre operations, customer success, administration, student coordination, MIS reporting, and cross-functional execution to ensure smooth and effective centre functioning.

Key Responsibilities

- Manage end-to-end centre operations and ensure the smooth functioning of the office and student centre.
- Own the student experience by coordinating student queries, issue resolution, follow-ups, and operational support.
- Work closely with Academics, Sales, Finance, and HR to ensure seamless student onboarding and journey management.
- Maintain student data, centre MIS, trackers, attendance records, reports,



and operational dashboards with accuracy.
- Oversee front office, facilities, housekeeping, seating, security, and overall workplace management.
- Coordinate with vendors and service providers for procurement, maintenance, and facility requirements.
- Monitor student feedback and identify opportunities to improve customer satisfaction and centre experience.
- Manage centre events, workshops, meetings, and other student engagement activities.
- Supervise support staff and ensure high standards of service and operational excellence.
- Share regular MIS and operational reports with leadership and ensure timely execution of key action items.

📌 Center Head (Mumbai)
🏢 Zell Education
📍 Mumbai