Designation: Centre Head (Hotels background only)Department: Client Experience and Operations Key Roles &

Responsibilities: Team: Client Experience Reports To: Regional Lead /City Lead The Centre Manager is responsible for the end-to-end performance of the center— client experience, operational excellence, servicedelivery, vendor management, and profitability.

Client

Experience & Relationship Management Serves as the primary point of contactfor all clients in the center. Conducts regular client meetings to gather feedbackand drive satisfaction.

Manages the entire client lifecycle: move-in, onboarding, experience, engagement, move-out. Resolves escalations withincommitted SLAs; proactively track dissatisfaction drivers. Drives adoption of Smartworks tech platforms (C-SPOC,ticketing, etc.). Renewals coordination support:highlight early risks,prepare feedback insights,and partners with Regional/City leads.

Operations

Excellence & Service Delivery Ensures centre readinessthrough daily rounds across reception, cafeteria, pantry, washrooms, client areas. Monitors housekeeping, security, pantry, and engineering teams to maintain SLA and quality standards. Oversees ticket resolution, prevent recurrence, and maintain SLA breach

📌 Center Head- From Hotels Only (Pune)
🏢 SmartWorks
📍 Pune