Company: Royal Enfield – Allied Auto Agencies,Patel Nagar

Department: Service

Location: Dehradun

Employment Type: Full time

Job Summary

We are looking for a customer-focused and well-spoken Customer Delight Executive (CDE) to ensure an excellent customer experience throughout the motorcycle service journey, from vehicle reception to final delivery and post-service follow-up.

Key Responsibilities

- Welcome customers and understand their service requirements and concerns.
- Coordinate with Service Advisors and technicians to ensure timely resolution of customer concerns.
- Keep customers informed about service progress, additional repairs, and estimated delivery time.
- Conduct regular follow-ups with customers during the service process.
- Ensure a smooth and positive customer experience at the dealership.
- Explain completed service work and repair details to customers when required.
- Coordinate vehicle delivery and ensure all customer concerns have been addressed.
- Conduct post-service follow-up calls to check customer satisfaction.
- Record customer feedback, complaints, and suggestions accurately.




- Handle customer complaints professionally and escalate unresolved issues to the Service Manager.
- Support customer retention and improve overall service satisfaction.
- Maintain proper customer records and follow dealership service processes.
- Assist in achieving customer satisfaction and service quality targets.

Candidate Requirements
- Graduate preferred.
- Good communication and interpersonal skills.
- Customer-service-oriented attitude.
- Basic knowledge of motorcycles and automobile service processes is preferred.
- Good telephone etiquette and follow-up skills.
- Basic knowledge of MS Office and computer applications.
- Ability to handle customer complaints calmly and professionally.
- Freshers can also apply.

Key Skills
- Customer Relationship Management
- Communication Skills
- Customer Complaint Handling
- Follow-up & Coordination
- Service Process Knowledge
- Problem Solving
- Team Coordination
- MS Office
- Customer Satisfaction

Pay: ₹12,000.00 - ₹15,000.00 per month

Work Location: In person

📌 CDE (Customer Delight Executive) (Dehradun)
🏢 Royal Enfield (Allied Auto Agencies)
📍 Dehradun