Capgemini is hiring- Inviting Diversity (Female) application for RTR/OTC professionals to attend the recruitment event on 28th August in Bangalore Office.

If you're looking to advance your career with a global industry leader, this is the chance you dont want to miss!!!

Experience: 3-7 years for RTR

1-5 years for OTC

Role Overview:

As a member of the team, you will participate in meeting service levels, key measurement targets of the team, delivers a high quality and cost-effective service and oversees the process (or part of process) and customer service decisions according to Capgemini methodologies, desk-top procedures and policies. You can take leadership to ensure the delivery of a customer focused service with highly proficient process knowledge, the ability to design, innovate and continually strive to improve the process and services delivered to the client. You will also manage the small teams and ensure the delivery of high quality service to your client.

As a Process Lead you will be expected to:

- Have deep knowledge of the process, policies and desk top procedures within their engagement
- Be aware of the client specific adjustments and deviations from the generic GPM process design
- Apply process improvement methodologies (e.g. Lean Six Sigma) to the area of expertise for the

continuous improvement purposes
- To enhance and re-design processes to ensure improvement within client context
- Drive Value back to client utilizing their process expertise
- Keep abreast of technology technological developments,



their strengths and weaknesses and

suggest technology related improvements within the given area of expertise
- Understand the client system architecture and how it relates to the CG Platforms and offerings

including the Automation Drive Suit and DGEM Tech and actively seeks new opportunities for the application of CG Platform BluePrint components
- Have excellent command of the functionalities of the technology used for the delivery of services

in different client contexts
- Apply complex analytical models and problem-solving techniques and methodologies to the

specific context
- Be aware of the business context for the analyzed data, can draw insights and makes relevant

recommendations to deliver valuable outcomes to the client
- Understand the cost drivers of the services and supports effective usage of them in the service

delivery
- Understand KPI measures and their impact on profitability. Proposes improvements to optimize

and increase efficiency and effectiveness within the delivery
- Identifies and escalates out-of-scope requests
- Propose improvements to optimize and increase efficiency and effectiveness within the delivery
- Provide encouragement, feedback and coaching to team members to improve their performance
- Set objectives to develop individuals in line with assignment, service line targets and personal

Interested Female Candidates Can join the recruitment event in Bangalore DTP office between 10 AM to 2PM on 28th August

📌 Capgemini is hiring- Inviting Diversity (Female) application For RTR (Bengaluru)
🏢 Capgemini
📍 Bengaluru