Call Auditing: Review a set quota of recorded or live tele sales calls per agent weekly to check adherence to the personal loan script

Compliance & Regulatory Check: Ensure agents correctly disclose interest rates, processing fees, tenure, pre-closure terms, and mandatory RBI/NBFC guidelines without mis-selling.

Pitch Accuracy: Verify that agents clearly state loan eligibility criteria, documentation requirements, and KYC steps

Coaching & Feedback: Conduct one-on-one feedback sessions, refresher trainings, and calibration meetings with team leaders to align on scoring

MIS & Reporting: Maintain Daily/Monthly Evaluation Sheets, track error trends, and present performance gaps to management

- 1 to 3 years of experience as a Call Quality Analyst in BFSI, Banking,



or BPO (specifically handling loan or credit card tele sales processes).
- Education: Bachelor’s degree in Finance, Business Administration, or a related field.
- Skills: Strong command of English and Hindi, excellent listening skills, and proficiency in MS Excel and CRM/Dialer tools.
- Knowledge: Familiarity with lending processes, objection handling, and regulatory compliance standards.

Pay: ₹30,000.00 - ₹40,000.00 per month

Perks

- Commuter assistance
- Food provided
- Provident Fund

Work Location: In person

📌 Call Quality Analyst (Borivali)
🏢 Switch My Loan
📍 Borivali