IMTS Institute is looking for a Call Quality Analyst to monitor and evaluate calls, ensure communication and process quality, identify gaps, and provide feedback to improve overall call performance.
Key Responsibilities
- Monitor and evaluate calls based on quality parameters.
- Check communication, call handling, and process adherence.
- Identify errors and quality gaps.
- Provide constructive feedback to team members.
- Maintain daily quality reports and performance records.
Requirements:
- Graduate in any discipline.
- Excellent English communication skills are mandatory.
- Positive listening and analytical skills.
- Strong attention to detail.
- Basic MS Excel knowledge.
- Freshers with good communication skills can apply.
Pay: ₹10,000.00 per month
Benefits
- Flexible schedule
- Paid sick time
Application Question(s):
- Are you an immediate joiner?