– Call Auditor

Location: Noida Sector 62

Experience: 1–3 Years

Department: Quality / Operation

Key Responsibilities

- Audit inbound and outbound calls as per defined quality parameters.
- Evaluate communication, customer handling, process adherence, and call quality.
- Identify gaps and provide constructive feedback to employees.
- Prepare daily/weekly/monthly call audit and MIS reports.
- Coordinate with Team Leaders and Training teams for performance improvement.
- Track recurring issues and recommend corrective training.
- Ensure compliance with company SOPs and call handling guidelines.

Requirements

- Graduate in any discipline.
- 1–3 years of experience in Call Auditing, Quality.
- Good communication and listening skills.
- Strong knowledge of MS Excel and MIS reporting.
- Valuable analytical and observation skills.

Apply - (phone hidden) / (phone hidden)

[email protected]

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits

- Cell phone reimbursement
- Provident Fund

Work Location: In person

📌 Call Auditor / Team Leader (Noida)
🏢 Expedite Impex
📍 Noida