OVERVIEW: call center is a centralized communication hub managing patient interactions, including appointment scheduling, triage, and inquiries, to improve patient experience and operational efficiency.

Key Functions and Services

- Appointment Management: Scheduling, rescheduling, and sending reminders to minimize no-shows.
- Medical Triage & Support: Answering patient inquiries, providing care advice, and managing nurse triage or symptom checking.
- Patient Communication: Handling inbound complaints, scheduling physician referrals, and coordinating care.

JOB DESCRIPTIONS:

Patient Care Executive: Call Centre

- He/she will never leave the counter unattended at all time of day / night even if he / she has to go somewhere, somebody should be informed to attend to telephone calls.
- He/she will maintain a message register in which he/she will enter the name of caller, Tel. no and message if any. This message will be transferred to the concerned person at the earliest prospect personally or telephonically.
- He /she should have the details of Phone no. and availability of all the staff members of hospital including consultants, suppliers, VIP’s, trustees and related people.




- He/she should be well aware of various hospital facilities/doctors availability timings and schedule of charges of various facilities. He /she will carry the detailed list of all these things, in writing & properly displayed at counter.
- Check the welcome prompt.
- Check on any important information that can be of importance.
- Check that who is the Chief Medical Supervisor and doctors on duty (CMO).
- Check the compliant status of faulty telephone.
- The call operator always keeps in ready a note pad and pen before phone rings.
- External calls are given preference over internal calls
- A call is answered with a greeting and attended.
- Always give a privilege for caller to disconnect. Never disconnect on your own.
- Update the call data on regular basis (internal and external calls)
- All paging and public announcements systems should be known.
- Informing the OPD Front Desk Executive about new telephone extensions to update.
- The call operator should be able to book appointments for OPD

Job Types: Full-time, Permanent, Fresher

Pay: ₹12,708.30 - ₹20,500.20 per month

Benefits

- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

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