Hi,

Currently we are looking for Nice CXONE, Contact Center for our client Place in Infosys office Location @Pan India. Pls find the below details

About Nityo

Nityo Infotech Corporation is the fastest growing IT services company. its incorporated in 2006. Key Figures 23 Countries, 27 locations 10800+ employees. We have our headquarters in the United States of America. Our operations span over 20 countries with 27 physical offices across the Globe including US, Europe and Asia Pacific. New Jersey HQ, S-Corporation.

Our portfolio of solutions and services includes infrastructure management services, outsourcing , system integration, Application Software development , IT consulting, IT Security Consulting , Cloud Computing, Data Science , Big Data Analytics , Industry specific products implementation & Support , Quality Assurance & Training. Nityo provides these services to several clients located across the globe, including many Fortune 1000 and Global 2000 companies, in the commercial, industrial and government sectors - across key vertical markets, like financial services, Manufacturing & Semiconductor, life sciences and healthcare, retail, telecommunications and utilities, Top notch System Integrators, and independent software vendors.

Client: Infosys

Experience: 5 - 15 Years

Work location: Pan India

Work Mode: WFO

Work Type: Permanent with Nityo (Deployment in client Place)

Skills





5+ Yrs overall IT experience with strong contact center transformation background.

5+ years of NICE CXone architecture, solution design, or implementation experience.

Strong Nice CXONE hands-on work experience with CC operations, routing strategy, IVR, ACD, live chat, digital engagement, and callback management, , call entry, central configuration, Integration Hub, and environment design.

Robust Nice CXONE hands-on work experience with Screening, prompts/TTS, messaging, hours/calendars, authentication, and menus/self-service, Dynamic routing, queue experience, callback, voicemail, and direct dial/transfer handling.

Strong Nice CXONE hands-on work experience with Full dashboards/alerting, resilience hardening, capacity monitoring, and final promotion/rollback tooling, Reporting and dashboards.

Hands-on experience with enterprise integrations and API-based platform design.

Ability to lead design discussions independently with client stakeholders and delivery teams.

Please share the profiles along with the details

Total yrs-

Relevant yrs

CTC-

ECTC-

Notice Period-

Current location-

Preferred Location-

Interested work on Nityo payroll (yes/No)

Kindly reach me on the below number for any clarifications.

Interested Candidates can share the resume to [email protected]

(Kindly ignore e this mail if you have received it earlier or not interested).

Thanks & Regards,

Heera.M [email protected]

Mobile: +91 (phone hidden)

📌 H - Infosys - Nice CXONE, Contact Center - Pan India (Bengaluru)
🏢 Nityo Infotech
📍 Bengaluru