Role & responsibilities

- Deliver innovative solutions within our internal Continuous Delivery and Integration solution based on user requirements
- Build relationships with business and IT representatives at all levels, to assess, initiate, prioritize, refine, and drive appropriate technology solutions
- Develop and maintain a product roadmap for his/her delivery area that synthesizes the needs of business customers over the long and short term. Manage delivery expectations with customers
- Create, and groom a backlog of well-formed stories for implementation by the areas scrum team
- Manage and communicate tradeoff decisions between scope (value / expected ROI) and schedule (higher operating expense in longer release cycles)
- Effectively negotiate with business and IT stakeholders to prioritize work to be delivered by the Agile Scrum Team each sprint
- Excellent written and verbal business and technical communication skills, working comfortably and ably with stakeholders at the department or division level
- Must review technical solutions for compliance to business process and objectives, as well as IT standards
- Work diligently and proactively to research,



respond and resolve customer issues in a timely manner
- Manage to the definitions of done from feature acceptance criteria to release to ship working software to aligned business values
- Identify trends and opportunities for process optimization, process redesign, or development of recent process/policies

Preferred candidate profile

- Project management skills- Planning, Organizing, Risk identification and mitigation, delivery quality and timelines
- Business analysis, critical thinking, conflict management and problem solving skills Excellent verbal and written communication for influencing and leading customer facing engagements

- Strong Technical background
- Knowledge of global best practices in CRM space
- Experience in BFSI domain shall be preferred but not mandatory.
- Knowledge of web applications, databases (preferably Oracle), SQL
- Knowledge of CRMnext.com preferred but not mandatory.
- Strong knowledge in information technology architecture components, principles, procedures and practices

Education | First division (60%) throughout

📌 Business Analyst / Product Owner Role (Noida)
🏢 Businessnext
📍 Noida