Company Description Bajaj Finserv, founded in April 2007, is the financial services arm of the Bajaj Group and one of India’s most diversified non-banking financial companies (NBFCs). The organization operates across lending, insurance, and wealth advisory, offering 24 products across 12 product lines.

With a strong presence across the length and breadth of India, Bajaj Finserv continues to expand rapidly. The company follows a philosophy of consistently striving for excellence, creating an workplace focused on innovation, growth, and customer-centric solutions.

Role Description The Branch Telecaller role at Bajaj Finserv is a full-time, on-site position based in Patna.

The Branch

Telecaller will make outbound and receive inbound calls to engage with existing and potential customers, provide information about financial products, and support sales and service activities for the branch.

Responsibilities include explaining product features and benefits, addressing customer queries, gathering and updating customer information, and assisting in lead generation and follow-ups. The role also involves maintaining call records, adhering to quality and compliance standards,



and collaborating with branch teams to achieve customer satisfaction and business targets.

Qualifications

- Strong verbal communication and active listening skills, with the ability to explain financial products clearly and professionally.
- Customer service orientation, including patience, empathy, and problem-solving abilities for handling diverse customer interactions.
- Basic computer proficiency, including use of CRM tools, call management systems, and standard office applications.
- Ability to work in a fast-paced branch environment, manage high call volumes, and prioritize tasks effectively.
- Good command of English and local/regional languages relevant to Patna is highly beneficial.
- Previous experience in telecalling, customer support, or financial services is an advantage but not mandatory.
- Secured loan background candidates are highly preffered.
- Minimum educational qualification: higher secondary (12th pass) or graduate degree in any discipline; additional training in sales or finance is a plus.
- Ethical conduct, reliability, and willingness to learn about Bajaj Finserv products, processes, and compliance requirements.

📌 Branch Telecaller (Patna)
🏢 Bajaj FinServ
📍 Patna