Key Responsibilities

- Accept and process cargo bookings from walk-in customers, phone calls, and online inquiries.

- Prepare booking receipts, invoices, LR (Lorry Receipt), and other shipment documents.

- Verify shipment details, weight, packaging, and destination before booking.

- Coordinate with operations and warehouse staff for cargo loading and dispatch.

- Track shipments and provide delivery updates to customers.

- Coordinate with delivery staff and drivers to ensure timely and protected delivery of consignments.

- Verify Proof of Delivery (POD) and update delivery status in the system.

- Handle customer complaints related to booking, delays, damaged cargo, or delivery issues.

- Maintain daily booking, dispatch, and delivery records.

- Follow up on pending deliveries and undelivered shipments.

- Coordinate with other Falcon Cargo branches for smooth movement of cargo.

- Ensure proper handling of cash collections, booking charges, and delivery payments.

- Maintain cleanliness and organization of booking documents and records.

- Follow company policies, operational procedures, and safety guidelines.

- Perform any additional operational duties assigned by the Branch Manager.

📌 Booking Coordinator (New Delhi)
🏢 Falcon Cargo
📍 New Delhi