We are looking for a confident and customer-focused Bilingual Spanish Customer Support Executive who is fluent in Spanish and English. Candidates with C level Spanish proficiency are highly preferred.
The ideal candidate will be responsible for assisting customers, resolving queries, providing accurate information, and ensuring a high-quality customer experience.
This is an excellent chance for someone who is comfortable working night shifts and is looking for a flexible 3-day-per-week work schedule.
Key Responsibilities
- Handle client, customer inquiries and provide professional support in Spanish and English.
- Respond to customer queries through calls, emails, chats, or other communication channels.
- Understand customer concerns and provide appropriate solutions in a timely manner.
- Maintain a professional, friendly, and customer-focused approach.
- Escalate complex issues to the appropriate team when required.
- Maintain accurate records of customer interactions and follow company procedures.
- Ensure a high level of customer satisfaction and service quality.
- Communicate effectively with internal teams to resolve customer issues.
Requirements
- Fluent in Spanish and English, both written and spoken.
- C level Spanish proficiency or above is highly preferred.
- Strong communication and interpersonal skills.
- Customer-service-oriented attitude.
- Ability to work independently during night shifts.
- Good problem-solving and decision-making abilities.
- Comfortable working Monday, Thursday, and Friday every week.
- Previous experience in customer service, BPO, international voice/chat support, or a similar role is preferred.
Work Schedule: Night Shift Interested candidates can contact (phone hidden)
Pay: Up to ₹40,000.00 per month
Application Question(s)
- How many years of experience do you have?
- Which level of Spanish proficiency you have?
- Describe your last role as Bilingual Spanish executive?
- We require immediate Joiner. Are you?
- Rate your bilingual communication skills out of 10.