Roles and Responsibilities

- Provide technical support to customers for Base24 software, ensuring timely resolution of issues and excellent customer service.

- Troubleshoot and resolve complex problems related to data processing, reporting, and system configuration using UPF (User Profile Framework) tools.

- Collaborate with cross-functional teams to identify root causes of errors and implement process improvements.

- Develop strong relationships with clients by providing regular updates on product enhancements, new features, and best practices.

- Participate in knowledge sharing sessions to maintain expertise in latest technologies and industry trends.

Desired Candidate Profile

- 4-9 years of experience in a similar role supporting financial services applications or related fields.

- Solid understanding of ISO standards and ability to work effectively within an international environment.

- Proficiency in working with multiple systems simultaneously, including integration testing using various protocols such as HTTP/HTTPS/SFTP/TCP/UDP.

📌 Base24 Support (Bengaluru)
🏢 Caprus IT
📍 Bengaluru