About the Role:

We are looking for an

AWS Connect + Claude AI Developer to build and integrate AI-powered customer contact-center solutions using

Amazon Connect, and Anthropic Claude

.

Responsibilities

- Develop and configure Amazon Connect contact flows, queues, routing, and integrations.

- Integrate Claude AI through AWS into customer-service applications.

- Build AI capabilities such as agent assist, call summarization, intent detection, sentiment analysis, and automated responses.

- Develop RAG-based solutions using enterprise knowledge bases.

- Build APIs and serverless integrations using AWS Lambda, API Gateway, S3, DynamoDB, etc.

- Integrate Amazon Connect with CRM and enterprise applications.

- Develop and optimize prompts and LLM workflows for Claude.

- Implement logging, monitoring, security, and production support using AWS services.

- Collaborate with business and technical teams to deliver scalable AI solutions.





Must-Have Skills

- Robust hands-on experience with Amazon Connect

- Amazon Bedrock + Anthropic Claude

- Generative AI / LLM application development

- Prompt engineering

- RAG and vector/search concepts

- AWS Lambda, API Gateway, S3, DynamoDB

- Python or Node.js

- REST APIs and event-driven/serverless architecture

- Amazon Lex / Transcribe is a plus

- Experience with contact-center or conversational AI solutions

- AWS Certifications preferred (AWS Solutions Architect, AWS Developer, or AWS Connect Specialty).

- Experience in the BFSI (Banking, Financial Services, and Insurance) domain is a plus.

- Prior experience leading offshore delivery teams and managing client-facing engagements is highly preferred.

📌 AWS Connect + Claude AI Developer (Chennai)
🏢 HTC Global Services
📍 Chennai