Role Overview The AVP Information Technology will be responsible for leading day-to-day IT operations, infrastructure delivery, and execution of the company’s internal technology roadmap and consulting enablement. Reporting to the VP – IT, this role will drive hands-on execution of cloud environments, multi-location network stability, enterprise compliance, and service delivery across US and India operations.

Key Responsibilities

- IT Strategy Execution &
- Leadership:

Assist the VP – IT in executing the overall IT vision, translating organizational goals into tactical IT plans, and leading multi-tiered infrastructure and support teams.

- Technology Delivery &

- Consulting Support:

Oversee solution architecture execution, technical delivery frameworks, and support client engagements; maintain hands-on expertise in Microsoft 365 (O365), AWS, and hybrid cloud platforms.

- Infrastructure &

- Multi-Location Systems Management:

Manage day-to-day multi-tenant and multi-forest environments across USA and India sites; ensure high system reliability, cloud/network uptime, and smooth integration of on-premises and cloud server environments.

- Digital Transformation &

- DevOps Operations:

Implement cloud migration tasks, automation pipelines, and modern DevOps practices to enhance operational agility and service capabilities.

- Cybersecurity, Compliance &

- BCP:

Enforce strict security frameworks to ensure full compliance with SOC 2, HITRUST, HIPAA, and ISO standards; manage risk mitigations, system redundancy, and Disaster Recovery (DR) readiness.

- Stakeholder &

- Pre-Sales Technical Support:

Partner with internal business units and sales teams to provide technical inputs for RFPs, client security audits, and technical solutioning.

- Financial Oversight &

- Vendor Operations:

Track operational IT expenditure (OPEX), manage technology vendor SLAs, software licensing compliance, and cost-optimization efforts under the direction of the VP – IT.

- Team Management &

- Capability Building:





Directly mentor system administrators, network engineers, and IT leads, fostering a culture of ownership, rapid troubleshooting, and technical growth.

Qualifications &

- Experience

- Education: Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field (MBA/M.Tech preferred).

- Experience: 12 to 15+ years of total IT experience, with 4 to 6+ years in a senior managerial or leadership role (Senior IT Manager / Director / AVP).

- Industry Background: Strong experience in IT services, Healthcare RCM, or IT consulting organizations is highly preferred.

- Technical Exposure: Proven hands-on track record with multi-tenant/multi-forest M365 environments, AWS/Azure infrastructure, hybrid servers, and US healthcare compliance regulations.

Key Skills &

- Competencies

- Operational IT leadership and execution excellence

- Expertise in multi-forest Active Directory, M365, AWS, and hybrid cloud setups

- Practical working knowledge of SOC 2, HITRUST, HIPAA, and ISO compliance

- Vendor SLA management and operational budget tracking

- Strong troubleshooting, team management, and cross-functional communication skills

Key Performance Indicators (KPIs)

- Operational Uptime: Maintenance of target IT infrastructure uptime (99.9%+) across US &
- India locations.

- Audit Compliance: Zero critical non-compliances in HIPAA, SOC 2, HITRUST, and ISO audits.

- SLA &

- Resolution Time:

Adherence to internal IT service delivery SLAs and incident resolution targets.

- Project Delivery: On-time execution of IT transformation, security patching, and cloud migration initiatives.

- Cost Efficiency: Effective tracking and optimization of operational IT expenses against allocated budgets.

Why Join 3Gen Consulting Services?

- Strategic leadership role with high visibility across US and India business operations.

- Dynamic work setting with hands-on exposure to cutting-edge cloud, security, and enterprise infrastructure.

- Collaborative culture focused on continuous capability building and career progression.

📌 AVP-IT (Mysuru)
🏢 3Gen Consulting
📍 Mysuru