Role & responsibilities

Objective / Purpose of duty:

To shoulder responsibility of TSS in areas of AV/VC/WebEx operations / client handling

Experience:

- Minimum 2 years experience in VC-AV solutions, network management, and IT security management.

Knowledge, Skills, and Abilities:

- Strong understanding of audio signal flow, gain staging, and video formats/resolutions.
- Knowledge of ITIL framework.
- Technical ability for 1st-level monitoring, basic fault finding, and fault escalation.
- Good understanding of incident management activities.
- Ability to follow documented operational processes.
- Experience with ticket management and change request systems.
- Experience liaising with carriers and vendors for fault resolution.
- Knowledge of Cisco AV/WebEx (added advantage).
- Must have a pleasing personality with effective spoken and written communication in English and strong documentation skills.
- Must be a good team player.
- Excellent troubleshooting and communication skills.
- Ability to work under pressure and adapt to fast-paced environments.
- Good interpersonal skills.





Key Responsibilities:

- Install, configure, and operate audio and video equipment (mixers, microphones, speakers, cameras, switchers, projectors).
- Manage AV systems for live events, webinars, video conferences, and studio productions.
- Troubleshoot technical issues in real-time to ensure seamless AV performance.
- Collaborate with production teams to design and implement AV solutions tailored to project needs.
- Maintain and upgrade AV hardware and software systems.
- Document AV setups, workflows, and maintenance schedules.
- Stay current with emerging AV technologies and industry trends.

Qualification: BE/B. TECH/ Diploma in IT

Desired Experience:

Hands on experience with VC/AV is necessary with minimum 2 years of relevant experience.

Knowledge on Cisco WebEx will be added advantage

(working hours general shift but need basis should be available as required)

Preferred candidate profile

Perks and perks

📌 Av Support Engineer (Ahmedabad)
🏢 NTT Data
📍 Ahmedabad