- Managing and editing admin-owned workflows, troubleshooting job failures, and handling file transfers (SFTP, Dead drop)
- Serving as the primary point of contact for internal users on all automation and account questions
- Owning Slack support channels — timely, professional responses to internal teams
- Executing recovery procedures during incidents — restarting services, validating agent connectivity, coordinating with backend/vendor support
- Assisting with region failover planning and high availability across the Automic infrastructure
- Documenting existing workflows to support knowledge transfer
What we're looking for:
- Proven hands-on experience with Automic Workload Automation (UC4)
- Robust troubleshooting skills across workflows, job dependencies, and file transfer protocols
- Experience executing stabilization and recovery procedures under pressure
- Strong communicator — comfortable being customer-facing daily
- Self-starter who can plug in quickly and add value from day one