Role Purpose The Branch Manager will be responsible for the overall branch operations and business performance, including:
- Sales coordination
- Customer service
- Purchase coordination
- Stock & inventory control
- Stores & dispatch
- Collection follow-up
- Team management
- ERP implementation and discipline
- Branch profitability
- SOP and process control
- MIS reporting
The Branch Manager should ensure the complete process runs smoothly: Enquiry → Quotation → Order → Purchase/Stock → Material Receipt → Inventory → Dispatch → Invoice → Collection
Key Responsibilities1. Overall Branch Operations
- Take complete responsibility for day-to-day branch operations.
- Coordinate Sales, Purchase, Stores, Dispatch and Accounts.
- Ensure smooth material and information flow.
- Monitor branch performance and resolve operational issues.
1. Inventory & Stores
- Ensure physical stock matches ERP stock.
- Control stock movement and material identification.
- Monitor slow-moving and dead stock.
- Conduct regular stock verification.
1. Sales & Customer Coordination
- Monitor enquiries, quotations and orders.
- Ensure timely customer response.
- Coordinate material availability and dispatch.
- Handle customer complaints and urgent requirements.
1. Dispatch & Collection
- Ensure correct and timely dispatch.
- Coordinate transport and delivery.
- Monitor customer outstanding and collection commitments.
- Follow approved credit control procedures.
1. ERP Ownership
- Ensure all branch transactions are properly entered in ERP.
- Monitor stock, sales, purchase, dispatch and outstanding reports.
- Identify ERP issues and follow up with the ERP team/vendor.
- Reduce manual work and Excel dependency.
- Train employees on ERP processes.
1. Team Management
- Manage and guide branch employees.
- Allocate responsibilities.
- Set KRAs and KPIs.
- Monitor discipline and performance.
- Train and develop the team.
1. SOP & Reporting
- Implement branch SOPs.
- Ensure process compliance.
- Submit Daily, Weekly and Monthly MIS reports.
- Identify gaps and implement improvements.
KRA & KPIKRAKPIBranch PerformanceSales and profitability target achievementCustomer ServiceTimely enquiry and quotation responseInventory ControlERP vs physical stock accuracy >99%Stock ManagementReduction of slow-moving/dead stockDispatchOn-time dispatch >95%Dispatch AccuracyZero avoidable wrong material/quantity dispatchERP100% transaction complianceERP AccuracyCorrect and timely data entryCollectionCollection as per commitmentOutstandingReduction in overdue receivablesSOP Compliance100% compliance for critical processesTeam PerformanceKPI achievement >95%Reporting100% timely MIS submissionCost ControlBranch expenses within approved budgetIdeal Candidate
- Experience in Steel Trading / Metal Trading / Industrial Products
- Robust knowledge of ERP
- Experience in Inventory, Stores, Dispatch and Branch Operations
- Good understanding of sales and customer coordination
- Strong team management and problem-solving skills
- Hands-on, system-oriented and accountable
Core Expectation We need a Branch Manager who can take complete ownership of the branch—not just manage sales or administration.