Role & responsibilities

- Handle inbound calls from healthcare providers to resolve claims-related issues.
- Identify and escalate complex cases to senior team members for further assistance.
- Maintain accurate records of all interactions with customers using CRM software.
- Authorize or deny claims based on eligibility verification and policy terms.
- Provide excellent customer service by responding promptly to queries and resolving issues efficiently.

Desired Candidate Profile

- 1-5 years of experience in US Health Insurance, Claims, AR calling, benefits administration, claims processing, life insurance, or US healthcare insurance voice process.
- Robust understanding of healthcare BPO operations and regulations (US Healthcare).
- Excellent communication skills with the ability to work effectively over phone calls.
- Ability to meet productivity targets while maintaining high-quality standards.

Good English Verbal Communication is Mandatory Location: Kochi (work from office)

Night shifts (flexibility required)

Apply if you have relevant Experience

If interested, reach out at [email protected] or WhatsApp: (phone hidden)

📌 Associate / Senior Associate - US healthcare Insurance - Voice Process (Kochi)
🏢 Sutherland
📍 Kochi