Key Responsibilities

- Handle inbound calls from US healthcare providers and assist with claim-related queries and concerns.
- Review and resolve issues related to claims, eligibility, benefits, and policy coverage.
- Identify complex cases and escalate them to the appropriate senior team members when required.
- Accurately document customer interactions, resolutions, and follow-ups in the CRM system.
- Review claims based on eligibility, coverage, and applicable policy guidelines, and take appropriate action.
- Deliver a professional and customer-focused experience while ensuring timely resolution of queries.
- Maintain required quality, productivity, and compliance standards.

Desired Candidate Profile

- 15 years of relevant experience in any of the following:

- US Healthcare Insurance

- US Healthcare Claims

- AR Calling

- Benefits Administration

- Claims Processing

- Life Insurance





- US Healthcare Voice Process
- Good understanding of US Healthcare / Insurance processes and operations.
- Excellent verbal communication and interpersonal skills.
- Comfortable handling international calls and communicating with US healthcare providers.
- Ability to work in a target-driven workplace while maintaining accuracy and quality.
- Strong English verbal communication is mandatory.

Job Details Location: Kochi – Work from Office

Shift: Night Shift – Flexibility is required

Experience: 1–5 Years

Interested candidates with relevant experience are encouraged to apply.

To apply, please share your updated CV at:

[email protected]

📌 Associate / Senior Associate - US healthcare - Voice Process (Kochi)
🏢 Sutherland
📍 Kochi