- Home Depot Store enquiry support.
- HD Slab Warranty help-line.
- Special Order Sales Operations and Services.
- NFM Store enquiry support.
- Answering web based customer queries.
- Email Marketing
- Perform additional duties as required and or requested.
Desired Candidate Profile
- 1 - 4 years of experience in Spanish Voice Process.
- Should be a fast learner.
- The candidate should have relationship management skills since the job will involve liasoning with customers and US stakeholders.
- The candidate should have the ability to multi-task, prioritize and ability to learn more and be flexible.
- The candidate must have excellent interpersonal and communication (verbal & written) skills with all levels of employees and management
- The candidate should have excellent PC skills and should be well versed with Microsoft Products like Excel,Word and Access (optional).
- This job may also require using various applications (Microsoft or others).
- Goal-oriented, motivated self-starter, with excellent organizational skills and Solid problem solving skills
- Strong attention to details and Good follow up skills.
- Ability to work effectively with other organizations and individuals at all levels with minimal supervision and assumes accountability for issues until final resolution.
- Flexible to night shifts is mandatory
Role: Customer Service
Industry Type: BPM / BPO
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success, Service & Operations - Other