Role Purpose

Lead the HR Operations function for ICICI Securities, ensuring seamless, efficient and employee-centric delivery of core HR processes while continuously transforming the function through process simplification, digitisation, automation, analytics and self-service.

The role will suit an HR Operations leader who combines strong execution discipline with a transformation mindset—someone who challenges existing ways of working, identifies root causes and builds scalable, technology-enabled HR processes.

Key Responsibilities

1. HR Operations Leadership

- Own end-to-end HR Operations and ensure accurate, timely and seamless delivery of employee lifecycle processes.
- Lead processes covering employee data management, onboarding, transfers, promotions, exits, HR documentation, payroll inputs, employee queries and HR compliance.
- Establish robust SLAs, governance mechanisms, controls and service standards.
- Build a high-performing HR Operations team with strong ownership and service orientation.

2. Process Transformation & Continuous Improvement

- Review existing HR processes
- Identify inefficiencies, duplication, manual interventions and control gaps.
- Redesign workflows to make them simpler, faster and more employee-friendly.
- Establish a culture of continuous improvement within HR Operations.

3. HR Technology, Automation & Digitalisation

- Identify opportunities to automate repetitive/manual HR processes and reduce dependency on offline interventions.
- Drive adoption and optimisation of HRMS,



workflow tools, employee self-service and digital documentation.
- Partner with HR Technology, IT and business teams to implement new systems and process enhancements.
- Leverage analytics and emerging technologies to improve HR service delivery.
- Ensure HR processes are designed for digital-first and self-service delivery wherever appropriate.

4. Employee Experience

- Improve the employee experience across the entire HR lifecycle.
- Build easy, intuitive and responsive HR service channels.
- Analyse employee queries and recurring issues to identify opportunities for systemic fixes rather than transactional resolution.
- Develop clear HR process documentation, FAQs and self-service solutions.

5. HR Data, Analytics & Controls

- Ensure accuracy, integrity and confidentiality of employee master data.
- Establish strong HR MIS, dashboards and operational metrics.
- Use data to identify trends, bottlenecks and opportunities for intervention.
- Ensure adherence to internal policies, audit requirements, statutory regulations and HR controls.

6. Stakeholder Management

- Partner closely with HR Business Partners, Talent Acquisition, Compensation & Benefits, Learning, Finance, IT, Compliance, Legal and business leadership.
- Act as the key point of escalation for complex HR operational matters.
- Build strong relationships with business stakeholders and ensure HR Operations is viewed as a value-adding partner rather than a transactional function.

📌 Associate Leadership Team – HR Operations (Navi Mumbai)
🏢 ICICI Securities
📍 Navi Mumbai