Job Summary
We are looking for an enthusiastic and customer-focused Associate Desktop Support Engineer to provide first-level technical support for end-user computing devices and IT infrastructure. The role involves troubleshooting hardware/software issues, supporting users onsite and remotely, and ensuring timely resolution of incidents as per SLA.
Key Responsibilities
- Provide L1 desktop support for laptops, desktops, printers, and peripheral devices
- Install, configure, and troubleshoot Windows OS (Windows 10/11) and standard enterprise applications
- Support users with MS Office / O365 / Outlook / Teams related issues
- Perform hardware diagnostics and replacement for faulty components
- Handle IMAC activities (Install, Move, Add, Change)
- Troubleshoot basic network issues including LAN, Wi-Fi, and VPN connectivity
- Create, update, and resolve tickets using ITSM tools such as ServiceNow, Manage engine .
- Maintain IT asset inventory and update asset tracking records
- Coordinate with L2/L3 teams for issue escalation and resolution
- Ensure compliance with defined SLA/TAT and quality standards
- Provide remote support and onsite support when required
Required Skills
- Basic knowledge of desktop/laptop hardware troubleshooting
- Understanding of Windows operating systems and Office applications
- Basic networking knowledge (IP, DNS, DHCP)
- Familiarity with ITSM / ticketing tools
- Positive communication and customer service skills
- Ability to troubleshoot and resolve issues independently
Preferred Skills
- Understanding of ITIL processes
- Experience in IT support environment
Educational Qualification
- Diploma / B.Sc / BCA / BE / B.Tech or equivalent
- Certifications preferred (optional)
- CompTIA A+
- ITIL Foundation
Key Competencies
- Strong customer handling skills
- Problem-solving mindset
- Team collaboration
- Ability to work in shifts if required
- Quick learner with adaptability to new technologies
Contact:
[email protected]
📌 Associate Desktop Support Engineer (Noida)
🏢 3i Infotech
📍 Noida