At Quickbase, we help organizations build better ways to run their operations. Our products give teams the flexibility to create applications around how their work actually happens, connecting people, information, and processes so they can keep work moving as needs change.

For more than 25 years, organizations have turned to Quickbase to solve operational challenges that off-the-shelf software wasn't built for. Today, we’re building on that foundation with new products and new possibilities for how people create, adapt, and improve the systems their work depends on.

Working at Quickbase means helping find better ways forward. We’re a team of curious, collaborative people who care about solving problems, learning as we go, and building things that make work better for our customers and each other.

Location: Bangalore, India

Shift: 3:30 PM – 12:30 AM IST

About the Role

We're looking for an Associate Customer Success Manager (ACSM) to join the Customer Success team in India. In this role, you'll manage a portfolio of customers, helping them realize value from Quickbase through onboarding, adoption, engagement, renewals, and growth. You'll work closely with customers to understand their business goals, drive platform adoption, mitigate risks, and deliver an exceptional customer experience.

Key Responsibilities

Customer Success & Adoption

- Build trusted relationships with customers and understand their business objectives.
- Guide customers through onboarding and adoption.
- Conduct customer meetings, success reviews, and engagement calls.
- Create and maintain Success Plans and customer goals.

Customer Engagement
- Monitor customer health and identify adoption opportunities.
- Proactively engage customers to improve product usage.
- Coordinate with Technical Consultants, Project Managers, and internal teams.
- Manage customer requests and Service Intakes where applicable.

Renewals & Growth
- Support renewal planning and execution.
- Identify opportunities for expansion and additional product adoption.




- Partner with Sales on account growth opportunities.

Customer Advocacy
- Capture customer feedback and share insights with internal teams.
- Drive customer success stories and references.
- Ensure customer concerns are addressed promptly.

Cross-functional Collaboration
- Work closely with Sales, Support, Skilled Services, Product, and Customer Experience teams.
- Maintain accurate customer records in Gainsight and CRM systems.

Qualifications
- Experience in Customer Success, Account Management, Technical Support, or a customer-facing SaaS role.
- Strong communication and relationship-building skills.
- Excellent problem-solving and organisational abilities.
- Comfortable managing multiple customer engagements simultaneously.
- Experience with CRM/customer success platforms (e.g., Gainsight, Salesforce) is preferred.
- Bachelor's degree or equivalent experience.

Preferred Qualifications
- Experience supporting SaaS customers.
- Knowledge of business process improvement and workflow automation.
- Familiarity with Quickbase is a plus.
- Project Management certification (CAPM/PMP) is an advantage.

Why Join This Role?
- Work with enterprise customers across multiple industries.
- Develop expertise in Customer Success and SaaS.
- Collaborate with global teams.
- Gain opportunities for career growth within Quickbase Customer Success.

How We Think About AI

At Quickbase, we view AI as a tool to accelerate how work gets done — not replace it. We encourage thoughtful use of AI to improve speed, quality, and decision-making, while maintaining strong judgment, accountability, and data integrity.

Equal Opportunity Statement

Quickbase is committed to building a diverse and inclusive workplace. We encourage candidates from all backgrounds to apply – even if you don’t meet every qualification listed. We are proud to be an equal opportunity employer.

Benefits

- Modern Health
- Group Medical Insurance
- Night Shift Allowance
- Hybrid Work Allowance
- Mobile and Internet Allowance
- Meal Benefit
- Office Transportation
- On-Call Weekend Allowance
- Weekend Working Allowance
- Employee Referral Bonus

📌 Assoc Customer Success Manager (Bengaluru)
🏢 Quickbase
📍 Bengaluru