Qualification: Company Secretarial compulsory

Operations Management

- Oversee processing of investor service requests including Demat, Remat, Transfer, Transmission, Address Change, and other depository-related transactions.
- Ensure timely and accurate execution of all operational activities in line with defined service standards and regulatory requirements.
- Monitor and manage customer correspondence received through phone, email, and physical channels.
- Analyze and reduce rejection rates of investor requests by identifying root causes and implementing corrective measures.

Regulatory Compliance & Audit Management
- Ensure compliance with applicable regulations and operational guidelines prescribed by SEBI, NSDL, CDSL, and other regulatory authorities.
- Lead and coordinate statutory audits conducted by SEBI, NSDL, CDSL, and internal/external auditors.
- Ensure adherence to all prescribed TATs, operational controls, and compliance requirements.
- Assist in implementing new regulatory guidelines, circulars, and process changes.

Team Leadership & People Management
- Lead, mentor, and manage a team of 2535 professionals.
- Drive team performance through effective goal setting, coaching, training, and performance management.
- Foster a high-performance and customer-centric work culture.
- Ensure adequate succession planning and capability development within the team.





Customer & Stakeholder Management
- Handle customer complaints and escalations effectively.
- Coordinate with Depository Participants (DPs), SEBI, NSDL, CDSL, SEs ,issuers and other stakeholders for issue resolution.
- Build and maintain strong relationships with internal and external stakeholders.

Process Excellence & Quality Management
- Review operational processes periodically and implement improvements to enhance efficiency, accuracy, and customer experience.
- Ensure compliance with ISO standards and quality management guidelines.
- Drive automation and process optimization initiatives wherever feasible.
- Monitor key operational metrics and prepare management reports and MIS.

Desired Skills & Competencies
- Robust leadership and team management capabilities.
- Excellent analytical and problem-solving skills.
- Sound understanding of investor servicing processes.
- Good knowledge of primary and secondary capital market products.
- Good liasoning and stakeholder management skills.
- Ability to manage audits, compliance reviews, and regulatory inspections.
- Strong communication and interpersonal skills.
- Proficiency in MS Excel, MS Word, and PowerPoint.

Candidate should not have worked as Company Secretary . Interested Candidates can share their resumes [email protected]

📌 Assistant Vice President (Mumbai)
🏢 Bigshare services
📍 Mumbai