About AltaRasa

AltaRasa is a curated luxury lifestyle platform spotlighting South Asian designers across fashion, accessories and footwear. We bridge niche creators and discerning consumers through a up-to-date, design-led retail experience spanning e-commerce, studio, and global pop-ups.

Role Overview

Be the first touchpoint for clients, blending pre-sales guidance, styling advice and after-sales support to deliver a seamless, elevated experience. Manage store teams and maintain visual merchandising standards.

Key Responsibilities

- Engage clients on the shop floor plus across email, WhatsApp, DMs and calls with warmth and expertise.
- Provide styling/fit suggestions and assist in conversions.
- Manage post-purchase care: orders, returns, refunds, and exchanges.




- Coordinate with operations and merchandising for resolution.
- Capture feedback and share service insights for continuous improvement.
- Manage store teams to ensure smooth operations.
- Oversee and maintain visual merchandising standards in store at all times.

Qualifications & Skills
- 4-5 years in luxury/fashion/lifestyle customer service or sales.
- Excellent communication; fluency in English (other languages a plus).
- Empathy, ownership, and premium service mindset.
- Familiarity with CRM/ Microsoft Excel.

📌 Assistant Store Manager + Visual Merchandiser + Fashion Consultant (New Delhi)
🏢 AltaRasa
📍 New Delhi