Dear Candidate,

Greetings from Baroda Global Shared Services Limited!!

(A wholly owned subsidiary by Bank Of Baroda)

We have an urgent opening for "Assistant Manager - BPO" operations at GIFT City, Gandhinagar.

Job details

- Industry: Banking BPO
- Role: Assistant Manager - BPO Operations
- Process: Tele Collection Process
- Location: GIFT City, Gandhinagar (GJ)
- Job type: Full time | WFO
- Experience: 5 - 7 years of relevant experience
- Qualification: Min. Graduation & above
- Certification: DRA certified (Debt Recovery Agent)
- Salary: Up to Rs.5.80 CTC LPA

Job responsibilities

- Team performance management
- Day-to-day operations management
- Team leader & agent management
- SLA & KPI management
- MIS & performance reporting
- Data analysis & interpretation
- Risk & compliance management
- Cross-functional team (CFT) coordination

Desired candidate profile

- Leadership
- Team management
- Contact center operations
- Problem solving
- MS Office suite
- Excellent verbal & written communication
- Immediate joiner
- DRA certification (mandatory)

Interested candidates can send their updated resume to: [email protected] [email protected]

📌 Assistant Manager | Operations | GIFT City (Ahmedabad)
🏢 Baroda Global Shared Service
📍 Ahmedabad