Manager HR, Hiring, CRM & Service Delivery

Company: Northstar Safety Systemz Private Limited

Job Type: Full-Time | In-Office

Location: Chandigarh

Office Address: SCO-53, Level-1 & 2, Sector 29-D, Chandigarh – 160030

Experience: 3+ Years

Qualification: Any Graduate

Salary: Depends on competency and overall CTC

Position Overview

Northstar Safety Systemz Private Limited is looking for an experienced Manager – HR, Hiring, CRM & Service Delivery to manage day-to-day HR operations, recruitment and hiring, CRM coordination, employee deployment, client coordination, and end-to-end service delivery.

The candidate should have strong communication, coordination, people-management, recruitment, CRM, follow-up, and operational skills, with the ability to manage multiple employees, candidates, clients, projects, and internal teams simultaneously.

Key Skills & Requirements

- 3+ years of relevant experience in HR, Recruitment, Hiring, Operations, Service Delivery, CRM, or Coordination.
- Graduate in any discipline.
- Strong experience in end-to-end recruitment and hiring coordination.
- Good understanding of HR operations and employee management.
- Experience in CRM management, customer coordination, and follow-up.
- Excellent verbal and written communication skills.
- Strong coordination, follow-up, and stakeholder-management skills.
- Ability to manage multiple candidates, employees, clients, projects, and internal teams simultaneously.
- Strong organizational, problem-solving, and decision-making abilities.
- Strong ownership and ability to work independently.
- Proficiency in MS Office, Excel, CRM tools, documentation, and MIS reporting.
- Ability to maintain accurate employee, candidate, client, and service-delivery records.
- Willingness to work full-time from the Chandigarh office.

Roles & Responsibilities 1. HR Responsibilities

- Manage end-to-end HR operations, including recruitment coordination, onboarding, employee documentation, and employee records.
- Coordinate with candidates, employees, management, and department heads for HR-related requirements.
- Support recruitment activities, interview scheduling, candidate follow-ups, selection coordination, and joining formalities.
- Maintain employee attendance, leave, deployment, joining, exit, and other HR-related records.
- Coordinate employee engagement, communication, and grievance-related matters.
- Ensure timely completion of HR documentation and statutory/compliance-related requirements.
- Track employee performance, deployment, and HR action points.
- Prepare and maintain HR reports, MIS, and management updates.
- Ensure proper communication of company policies, procedures, and HR processes.
- Coordinate with management for manpower planning and staffing requirements.

2. Hiring & Recruitment Responsibilities

- Manage and coordinate end-to-end hiring activities for technical, EHS, safety, and support positions.
- Understand manpower requirements from management and concerned departments.
- Prepare and coordinate job postings across relevant recruitment platforms.




- Source candidates through Naukri, LinkedIn, recruitment portals, references, databases, and other channels.
- Screen CVs and shortlist candidates based on defined job requirements.
- Conduct initial candidate coordination and preliminary screening.
- Schedule interviews and coordinate between candidates and interview panels.
- Maintain regular follow-up with candidates throughout the recruitment process.
- Track candidate status from sourcing screening interview selection negotiation joining.
- Coordinate salary discussions, offer-related communication, documentation, and joining formalities.
- Maintain a structured candidate database and recruitment MIS.
- Monitor open positions, recruitment timelines, pending candidates, and joining commitments.
- Develop and maintain a reliable talent pipeline for recurring manpower requirements.
- Coordinate with management to close positions within agreed timelines.

3. CRM Responsibilities

- Manage and maintain the company's CRM system and ensure accurate and timely data entry.
- Maintain client, prospect, contact, project, enquiry, and service-related information.
- Record and track leads, enquiries, follow-ups, opportunities, proposals, and client requirements.
- Ensure timely follow-up on leads, enquiries, proposals, and pending client actions.
- Coordinate with the sales, operations, HR, and service-delivery teams for CRM updates.
- Maintain accurate records of client communication, commitments, and action points.
- Track pending follow-ups and ensure timely closure.
- Prepare CRM MIS and management reports.
- Monitor client requirements and ensure they are communicated to the concerned internal teams.
- Ensure CRM data remains accurate, updated, and properly documented.
- Support management in tracking business opportunities and client engagement.

4. Service Delivery Responsibilities

- Manage and coordinate end-to-end service delivery for clients and ongoing projects.
- Ensure timely deployment and coordination of EHS professionals/resources at client locations.
- Act as a key coordination point between clients, employees, consultants, operations, and management.
- Monitor service-delivery schedules, manpower deployment, attendance, and project requirements.
- Ensure client requirements are communicated clearly to the concerned internal teams.
- Follow up on deliverables, reports, documentation, audits, training schedules, and other service commitments.
- Maintain regular communication with clients and ensure timely resolution of service-related issues.
- Track pending actions and ensure proper follow-up and closure.
- Monitor service quality and ensure deliverables are completed as per agreed timelines and requirements.




- Prepare service-delivery MIS, status reports, deployment reports, and management updates.
- Identify operational issues and coordinate with relevant teams for timely resolution.
- Support client relationship management and ensure high standards of customer service.
- Coordinate multiple projects and priorities while maintaining service quality and timelines.
- Ensure proper coordination of employee deployment, replacement requirements, leave, absenteeism, and resource availability.

5. Employee Deployment & Coordination

- Coordinate deployment of EHS and safety professionals as per client/project requirements.
- Maintain updated records of employee availability, deployment status, attendance, and assignments.
- Coordinate employee joining, relocation, replacement, leave, and deployment-related requirements.
- Follow up with deployed employees regarding attendance, deliverables, client requirements, and operational issues.
- Coordinate with clients regarding manpower requirements and resource availability.
- Escalate critical manpower or service-delivery issues to management promptly.
- Ensure smooth communication between field personnel and the Chandigarh office.

6. MIS, Reporting & Documentation

- Prepare and maintain HR, Hiring, CRM, Recruitment, Deployment, and Service Delivery MIS.

- Maintain trackers for

- Open positions

- Candidate pipeline

- Interview status

- Selection and joining status

- Employee deployment

- Attendance and leave

- Client requirements

- Service deliverables

- Pending actions
- CRM follow-ups
- Provide periodic management updates on recruitment, manpower, service delivery, CRM, and operational activities.
- Ensure all records and documentation are accurate, updated, and readily accessible.

Ideal Candidate The ideal candidate should be a solid coordinator and people manager who can effectively manage HR, hiring, CRM, employee deployment, client coordination, and service delivery.

The candidate must demonstrate

- Professional communication
- Strong recruitment and hiring coordination
- CRM and follow-up discipline
- Excellent organizational skills
- People-management capabilities
- Robust ownership and accountability
- Ability to manage multiple priorities
- Client-handling and coordination skills
- Strong MIS and reporting capabilities
- Ability to work independently and meet deadlines

Key Competencies HR Operations | Recruitment & Hiring | Talent Acquisition | Employee Coordination | CRM Management | Client Coordination | Service Delivery | Manpower Deployment | Follow-up & Closure | MIS Reporting | Documentation | Stakeholder Management | People Management | Operations Management

Interested Candidates – Apply Now

Position: Assistant Manager – HR & Service Delivery

Experience: 3+ Years

Location: Chandigarh

Job Type: Full-Time | In-Office

Company: Northstar Safety Systemz Private Limited

Contact: +91 98777 95526

Email: [email protected]

Office Address:

SCO-53, Level-1 & 2, Sector 29-D, Chandigarh – 160030

📌 Assistant Manager HR and Service Delivery (Chandigarh)
🏢 Northstar Safety Systemz
📍 Chandigarh