Key Responsibilities

1. Daily Operations Management

- Oversee and monitor the smooth functioning of daily office operations.
- Ensure employees follow established organisational procedures, working hours, reporting structures, and operational standards.
- Identify operational delays, gaps, or recurring problems and take appropriate corrective action.
- Maintain effective coordination between different departments.
- Ensure management instructions are properly communicated and implemented.
- Support the Managing Director in executing operational priorities.

2. Team Management & Employee Performance

- Supervise and coordinate the daily activities of employees across departments.
- Allocate responsibilities and establish clear deadlines for assigned tasks.
- Conduct regular follow-ups and ensure completion of work within agreed timelines.
- Monitor employee attendance, punctuality, discipline, productivity, and professional conduct.
- Identify underperformance and report significant concerns to management.
- Encourage accountability, teamwork, professionalism, and a positive workplace culture.
- Assist management with employee performance reviews and improvement plans.
- Handle routine staff concerns and escalate serious matters appropriately.
- Coordinate departmental meetings and follow up on agreed action points.

3. Enquiries, Admissions & Sales Monitoring

- Monitor incoming enquiries across phone, WhatsApp, website, social media, and other channels.
- Ensure enquiries are assigned promptly to the appropriate employees.
- Track follow-ups, counselling activities, applications, admissions, payments, and pending leads.
- Monitor individual and departmental sales/admission targets.
- Review lead conversion performance and identify reasons for lost or inactive leads.
- Ensure prospective students receive timely and professional responses.
- Prepare daily, weekly, and monthly enquiry, admission, payment, and conversion reports.

4. Marketing & Social Media Performance Monitoring

- Coordinate with the marketing and social media teams regarding campaigns and promotional activities.
- Monitor campaign performance, enquiries generated, engagement, reach, leads, and conversions.
- Track the effectiveness of different marketing channels.
- Ensure leads generated through campaigns are properly recorded, distributed, and followed up.
- Coordinate with the team regarding content schedules and campaign requirements.
- Report significant marketing performance trends to management.

5. Student Operations & Support

- Monitor the student journey from admission through training, assessment, certification, and completion.
- Track student attendance, pending documentation, assessments, payments, and certification requirements.
- Monitor student complaints, feedback, and service-related concerns.




- Ensure student issues are assigned to the responsible department and resolved within appropriate timelines.
- Escalate serious or unresolved student concerns to management.
- Maintain high standards of student communication and service.

6. Trainer & Training Coordination

- Coordinate with trainers and training coordinators regarding upcoming and ongoing batches.
- Monitor batch schedules, trainer availability, student attendance, and programme progress.
- Ensure trainers receive required schedules, student information, and operational instructions.
- Identify scheduling conflicts or training-related issues and resolve them promptly.
- Monitor cancelled, postponed, or rescheduled sessions and ensure students are informed appropriately.
- Maintain effective communication between trainers, coordinators, students, and management.

7. Assessments, Certification & Documentation

- Monitor assessment submissions, pending assessments, results, and student completion requirements.
- Track certificate processing and ensure unnecessary delays are avoided.
- Maintain records of pending student documents and certification requirements.
- Coordinate with responsible employees to ensure accurate student records.
- Conduct periodic checks to ensure operational documentation is complete and properly maintained.
- Maintain confidentiality and accuracy when handling organisational and student information.

8. Task Allocation & Follow-Up

- Maintain a structured system for departmental and employee task allocation.
- Establish responsibilities, priorities, and completion deadlines.
- Follow up systematically instead of waiting for departments to provide updates.
- Maintain records of completed, pending, delayed, and overdue activities.
- Escalate repeated delays or non-compliance to senior management.
- Ensure important management instructions are tracked until final completion.

9. Management Reporting & MIS

- Prepare clear daily, weekly, and monthly operational reports for management.
- Develop dashboards covering enquiries, admissions, revenue, collections, employee performance, marketing leads, conversions, student issues, batches, assessments, and certificates.
- Present important operational problems together with recommended solutions.
- Maintain accurate MIS records and performance trackers.
- Provide management with reliable information to support decision-making.

10. Process Improvement & Quality Control





- Review existing workflows and recommend improvements to increase productivity.
- Identify unnecessary delays, duplication of work, communication gaps, and inefficient processes.
- Help establish SOPs, checklists, trackers, reporting formats, and accountability systems.
- Monitor whether established processes are being followed consistently.
- Support continuous improvement across administration, admissions, training, marketing, and student services.

11. AI, Technology & Digital Productivity

- Use ChatGPT and other AI tools responsibly to improve reporting, documentation, communication, analysis, and productivity.
- Use MS Excel/Google Sheets for tracking, reporting, and basic performance analysis.
- Support implementation of CRM, LMS, task-management, and other digital systems where applicable.
- Encourage employees to use approved digital tools efficiently.
- Identify opportunities to automate repetitive administrative and reporting activities.

12. Management Support & Confidentiality

- Assist the Managing Director with operational follow-ups and priority assignments.
- Handle sensitive organisational, employee, financial, and student information professionally.
- Maintain strict confidentiality regarding management decisions and internal matters.
- Follow up on instructions issued by senior management and provide progress updates.
- Represent management professionally when coordinating witRole & responsibilities

Preferred candidate profile

- Bachelor's degree in Business Administration, Management, Commerce, Human Resources, Operations, or a related discipline.
- 3-6 years of relevant professional experience in operations, administration, team management, education, training, corporate services, or a similar environment.
- Demonstrable experience in supervising or coordinating teams, preferably involving 20+ employees.
- Previous experience in a training institute, education organisation, MNC, corporate office, EdTech company, or professional services organisation will be preferred.
- Strong leadership, delegation, coordination, and employee-management abilities.
- Strong follow-up skills with the ability to ensure tasks reach completion.
- Excellent verbal and written communication skills.
- Strong analytical, reporting, organisational, and problem-solving abilities.
- Positive command of MS Excel, Word, PowerPoint, Google Sheets, Google Docs, and Google Workspace.
- Working knowledge of ChatGPT and modern AI/productivity tools.
- Experience with CRM, LMS, MIS, ERP, or task-management software will be an advantage.
- Ability to manage multiple departments and priorities simultaneously.
- Ability to work under deadlines without compromising accuracy.
- Strong professional ethics and ability to handle confidential information.
- Candidates residing in or near Malakpet, Hyderabad, will be preferred.

📌 Assistant Manager (Hyderabad)
🏢 Expert trainers Academy
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