Key Responsibilities E-Commerce & Sales Management

- Manage and grow sales across the Company's own website and online marketplaces.
- Handle platforms such as Amazon, Big Basket, Blinkit, Zepto, Swiggy Instamart, and other relevant e-commerce and quick-commerce channels.
- Monitor daily sales performance and take necessary actions to achieve sales targets.
- Identify opportunities to increase online revenue, product visibility, conversion, and repeat purchases.

Order Fulfilment & Operations Coordination
- Coordinate with the warehouse, operations, production, and logistics teams for timely processing of orders.
- Ensure proper packing, dispatch, and delivery coordination.
- Monitor pending, cancelled, delayed, and returned orders and take appropriate action.
- Ensure a smooth customer experience from order placement to delivery.

Product Listing & Catalogue Management
- Create, update, and maintain product listings across all online platforms.
- Ensure product titles, descriptions, images, prices, weights, and other information are accurate and up to date.
- Coordinate the onboarding and launch of new SKUs across relevant platforms.
- Ensure listings are competitive and aligned with the Company's brand standards.

Pricing, Promotions & Campaigns
- Monitor and update product pricing across various platforms.
- Coordinate with the Marketing team for promotions, discounts, deals, festive campaigns, and advertising activities.
- Support campaigns aimed at increasing traffic, conversions, and sales.
- Monitor competitor pricing, offers, product assortment, and market trends.

Inventory & Stock Management
- Monitor stock availability across all e-commerce and quick-commerce channels.
- Coordinate with the Operations and Production teams for timely stock replenishment.
- Help minimize stock-outs, cancellations, and lost sales opportunities.
- Track inventory movement and product availability,



particularly for perishable products.

Customer Experience Management
- Respond to customer queries, reviews, complaints, and feedback received through e-commerce platforms.
- Coordinate internally to resolve customer issues in a timely manner.
- Monitor customer ratings and reviews and identify recurring concerns.
- Maintain a strong customer-first approach.

Sales Reporting & Analysis
- Prepare daily, weekly, and monthly sales reports.
- Track key performance indicators, including:
- Number of orders
- Sales revenue
- Average Order Value
- Returns and cancellations
- Conversion performance
- Customer acquisition and promotional performance
- Platform-wise sales
- Share relevant insights and recommendations with Management.

Payment & Platform Reconciliation
- Assist in reconciling orders, payments, invoices, returns, deductions, and platform settlements.
- Coordinate with the Accounts and Finance teams regarding payment-related discrepancies.
- Maintain proper records of sales and platform transactions.

Required Skills & Qualifications
- Graduate in any discipline.
- Preference for candidates with a background in Sales, Marketing, E-Commerce, or Business Management.
- 13 years of relevant experience in e-commerce operations, online sales, marketplace management, or D2C sales.
- Experience in the FMCG, food, seafood, frozen food, or perishables industry will be preferred.




- Working knowledge of marketplace seller panels such as Amazon Seller Central and other e-commerce or quick-commerce portals.
- Proficiency in MS Excel and/or Google Sheets for order tracking, reporting, and data analysis.
- Good communication skills in English and Hindi; knowledge of Marathi will be an added advantage.
- Strong attention to detail and ability to manage multiple tasks simultaneously.
- Ability to work effectively in a fast-paced and target-driven environment.
- Strong coordination and follow-up skills.

Preferred Attributes
- Prior experience in the food, FMCG, frozen food, seafood, or perishables industry.
- Familiarity with quick-commerce platforms such as Blinkit, Zepto, and Swiggy Instamart.
- Basic understanding of digital marketing, online advertising, and performance campaigns.
- Strong analytical and problem-solving skills.
- Self-driven, proactive, and willing to take ownership of responsibilities.
- Customer-focused mindset with a strong focus on sales growth.
- Ability to work collaboratively with cross-functional teams.

Compensation & Benefits
- Fixed Monthly Salary: 35,000 to 45,000, depending on experience and suitability.
- Performance-Based Incentives: As applicable based on individual and business performance.
- Statutory Benefits: PF, ESIC, and other applicable advantages as per Company policy.
- Opportunity to grow with a fast-expanding premium seafood and e-commerce business.

Why Join Bigsams? This is an opportunity to work with a growing premium seafood brand and play an important role in expanding its presence across India's rapidly growing e-commerce and quick-commerce ecosystem. The selected candidate will have the opportunity to work across multiple sales channels and contribute directly to the growth of the business.

Interested candidate can forward their resume on [email protected] or call on (phone hidden) - HR

📌 Assistant Manager - ECommerce | Seafood & Meat or FMCG Food Industry (Mumbai)
🏢 Indepesca Overseas
📍 Mumbai