- Receive and check claim documents for completeness and advise employees regarding pending documents, if any.
- Track and control documents to ensure TAT of claims/cards as per SLA.
- Feedback from Insurers and Corporates.
- Additional revenue opportunities from existing Corporates
- Respond to queries from the employees of the corporates through e-mails and calls.
- Maintain weekly reports on claims and queries and the TAT of the same
- Escalate issues as per the escalation matrix.
- To attend to any other assignments assigned to you from time to time.
TPA experience will add an advantage. This is a WFO (Work From Office) role only.