Job Purpose "This position is open with Bajaj Finance Ltd."
Culture Anchor:
- Work Hard - Consistently puts in effort, plans and tracks daily progress to achieve targets
- Execute with Rigor - Takes responsibility for meeting targets with focus and effort
- Own It - Maintains honesty and fairness in all interactions in line with organization's policies
- Act with Integrity
Duties and Responsibilities
- Meeting & exceeding business goals/targets in different products i.e. Loans & Insurance bundled/Non-Bundled through Lead fulfilment & Field Activity on existing Data Base. Manage, control & own all channels businesses.
- Recruit, retain, manage & build a productive team of Off Roll employees.
- Maintain delinquency on the portfolio, in line with the Product Segment.
- Take care of customer escalations and complaints.
- Monitor & measure key conversion, productivity & data penetration metrics.
- Learning and understanding of CRM & lending system - Salesforce.com & Finnone is a must.
- Effectively engage with Credit, Operations & Risk teams.
- Hygiene Management - This forms the crucial part of car refinance business - effective monitoring and PDD Collection.
- Tracking cases at every stage to have better control.
Required Qualifications and Experience
- Graduates with relevant experience of 2-3 prior work experience in Direct or Channel sales in loans. Experience in Insurance will be an added advantage.
- Ensure to update status within 24 hrs of lead received.
- Ability to recruit FOS through different channels.
- Maintain a pickup percentage as per the metric.
- Maintain FOS productivity as the metric.
- Excellent team handling and problem resolving ability.
- Valuable hands-on experience and know-how for working on Data Management and MS Office.
- A good team leader to handle the team and achieve the set target.
- Exceptionally high motivational levels and needs to be a self-starter.