Company Description Lead India is a reputed and growing law firm in India that enables customers to access legal services easily and at affordable prices. The firm connects clients with highly specialized, top-rated lawyers who have years of expertise in their respective practice areas.

Lead India

Law offers services across a wide range of domains, including court marriage and marriage registration, corporate drafting, company registration, and business and startup compliance. The firm also provides legal assistance in drafting key corporate documents, such as agreements, contracts, policies, and legal notices, making it a comprehensive legal solutions provider for individuals and businesses.

Role Overview

Lead India is looking for a hands-on Call Center Sales Manager who can manage, motivate, and improve the performance of a 20–25-member calling team. The person will be responsible for lead utilisation, CRM discipline, sales conversion, team training, and daily performance monitoring.

Key Responsibilities

Manage and motivate a team of 20–25 telesales executives.

Analyse leads based on source, quality, ageing, status, and conversion potential.

Ensure timely lead assignment, first response, follow-ups, and proper CRM updates.

Monitor calls and train agents in client handling, objection resolution, and sales closing.

Conduct daily team huddles and weekly performance reviews.

Set individual and team targets for bookings, revenue, and conversion.





Identify low-performing agents and prepare performance-improvement plans.

Ensure that no genuine lead is skipped, delayed, or left unattended.

Coordinate with the marketing and operations teams to improve lead quality.

Prepare daily and weekly MIS reports on lead utilisation, conversion, bookings, revenue, and agent performance.

Personally assist the team in handling significant or high-potential leads.

Preferred Candidate Profile

3–5 years of total experience in call-centre sales, telesales, or inside sales.

At least 1–2 years of experience managing a sales team.

Experience in credit card sales, personal loans, insurance, fintech, banking products, or another CRM-based sales process is strongly preferred.

Practical knowledge of CRM systems, Excel/Google Sheets, lead funnels, and sales reports.

Strong team-management, coaching, analytical, and communication skills.

Target-oriented and capable of working in a fast-paced sales environment.

Good command of Hindi and working proficiency in English.

Key Performance Indicators

Lead contact and utilisation rate

Booking and revenue achievement

Lead-to-sale conversion rate

Follow-up compliance

Individual agent productivity

Call quality and client-handling standards

- Team attendance, discipline, and retention

Important: This position is suitable for a hands-on sales leader. Candidates with experience limited to customer support, backend operations, or non-sales BPO processes may not be suitable.

📌 Assistant Manager – Call Center Sales (Delhi)
🏢 Lead India
📍 Delhi