Job Role

Collection Assistant Manager – Business Loan Collections

- Manage business loan collection activities, particularly hard collections, NPA, write-off, and overdue cases.

- Conduct extensive fieldwork and visit borrowers to recover outstanding payments.

- Manage assigned loan accounts and develop effective recovery strategies.

- Focus on delinquent accounts with DPD above 90 days, including cases exceeding 180 days.

- Handle business loan ticket sizes of approximately ₹7–10 lakhs or more.

- Build positive relationships with borrowers to encourage timely repayment.

- Negotiate repayment plans and resolve payment-related issues or disputes.

- Maintain accurate records of collection activities and borrower interactions.

- Prepare and submit daily collection reports.

- Update the collection system with accurate information after field visits.

- Coordinate regularly with the Collections Manager and provide updates on recovery activities.

- Ensure all collection activities comply with company policies and applicable industry regulations.

- Achieve assigned collection and recovery targets.

Key Responsibilities

Field Collections

- Conduct field visits for overdue business loan accounts.

- Focus on accounts with DPD above 90 days.

- Handle hard collection cases, including NPA and write-off accounts.

- Obtain repayment commitments from delinquent borrowers.

- Follow up consistently until outstanding amounts are recovered.

Portfolio Management





- Manage an assigned portfolio of business loan accounts.

- Develop account-specific recovery strategies.

- Monitor overdue accounts and prioritize cases based on delinquency levels.

- Handle loan accounts with ticket sizes of ₹7–10 lakhs minimum.

Reporting & Coordination

- Prepare daily collection and field-visit reports.

- Update all visit details and collection information accurately in the system.

- Communicate regularly with the Collections Manager.

- Escalate critical cases and unresolved borrower issues appropriately.

Requirements

- Experience: Minimum 3–8 years, with at least 3 years specifically in Business Loan Collections.

- Strong experience in hard collections, including NPA and write-off cases.

- Experience handling accounts with DPD above 90 days;

experience with 180+ DPD is preferred.

- Proven experience managing ticket sizes of ₹7–10 lakhs or more.

- Must be a localite in Chennai.

- Valuable communication skills in English, Hindi, or the regional language.

- Excellent interpersonal and customer-handling skills.

- Strong negotiation and persuasion abilities.

- Good problem-solving skills.

- Ability to work independently and achieve collection targets.

- Valid driving licence.

- Own transportation required for field visits.

Job Details

- Job Type: Full-time.

- Location: Chennai.

- Role: Collection Assistant Manager.

- Domain: Business Loan Collections.

- Work Type: Field-based.

📌 Assistant Field Collection Manager/ Collection Manager (Chennai)
🏢 JobTrade
📍 Chennai