We are looking for a motivated Support Analyst to provide Level 1 application support for Karomi ManageArtworks and G4Harmony platforms used for artwork, labeling , packaging, and regulatory content management processes. The role involves monitoring support tickets, assisting end users, resolving basic application issues, and ensuring smooth operation of business workflows.

Key Responsibilities

- Provide L1 support for ManageArtworks and G4Harmony users.
- Monitor and respond to incidents and service requests within defined SLAs.
- Support user onboarding, access provisioning, and role assignments.
- Assist users with artwork lifecycle, packaging approval, labeling , and document workflow activities.
- Perform initial troubleshooting and escalate complex issues to L2 teams.
- Track incidents, service requests, and enhancement requests using ticketing tools.
- Support testing activities for system updates and releases.




- Maintain support documentation and knowledge articles.
- Prepare basic operational and support reports.

Required Skills

- B.Pharm , M.Pharm , Biotechnology, Life Sciences, Computer Science, IT, or related degree.
- Valuable communication and analytical skills.
- Basic understanding of business applications and workflows.
- Familiarity with MS Excel, Word, and PowerPoint.
- Willingness to work in an AMS/support environment.

Preferred Skills

- Awareness of Artwork Management Systems or Document Management Systems.
- Basic understanding of pharmaceutical packaging and labeling processes.
- Exposure to ServiceNow, Jira, or similar ticketing tools.
- Understanding of GxP or regulated environments.

📌 Artworks Support Analyst (Bengaluru)
🏢 Zensar Technologies
📍 Bengaluru