Key Responsibilities

- Manage end-to-end operations of approximately 6- 11 branches.
- Monitor and drive fee collection and outstanding recovery.
- Control student left-outs/dropouts and improve student retention.
- Drive customer/student/parent satisfaction and resolution of escalations.
- Ensure strict adherence to AESL processes, SOPs and compliance requirements.
- Monitor branch-level Accounts and financial processes.
- Ensure accuracy and timely reporting through EDP/MIS.
- Monitor Counsellor productivity, follow-ups and enrolment performance.
- Manage and monitor Branch Admin teams and infrastructure.
- Conduct regular branch visits and performance reviews.
- Identify operational gaps and drive corrective action plans.
- Work closely with Academic, Sales, Finance, HR and other cross-functional teams.

Key KPIs

- Fee Collection &
- Outstanding Recovery
- Student Retention &
- Left-Out Control
- Customer Satisfaction &
- Complaint Resolution
- Branch Compliance &
- SOP Adherence
- Counsellor Productivity &
- Conversion
- EDP/MIS Accuracy &
- Timely Reporting
- Accounts &
- Reconciliation
- Branch Operational Performance
- Admin &
- Infrastructure Management




- Timely Closure of Operational Action Points Candidate Profile

Education

- Graduate in any discipline.
- MBA/PGDM in Operations, Business Administration or related fi eld is preferred.

Experience

- 8- 12 years of overall professional experience.
- 3 - 5+ years in Area Operations / Multi-Branch Operations.
- Experience managing 10+ branches will be an advantage.
- Candidates from Education, Test Preparation, Retail, Banking, Healthcare, Hospitality or other multi-location service industries may be considered.
- Experience managing cross-functional teams is preferred. Key Competencies
- Strong multi-branch operations and team management
- Excellent communication and stakeholder-management skills
- Strong analytical and problem-solving ability
- Fee collection and retention management
- Customer-centric approach
- MIS/EDP and MS Excel proficiency
- Strong execution, follow-up and decision-making skills
- Ability to manage escalations and work in a target-driven setting
- Willingness to travel extensively across assigned branches.

📌 Area Operations Head (Mysuru)
🏢 Aakash Educational Services (AESL)
📍 Mysuru