Job Summary / About the Role:

Client is hiring a Tier 2 Application Support Engineer to manage complex escalations and drive technical stability across enterprise integration, messaging, and event-driven platforms. This role combines deep troubleshooting, root cause analysis, compliance execution, and onboarding/project support across production and non-production landscapes in on-prem and Azure environments.

Key Responsibilities

- - Provide Tier 2 support for escalations from Tier 1 across incidents, alerts, environment issues, and C2W events.

- - Resolve complex issues and lead root cause analysis, trend investigation, and improvement ticket creation.

- - Support iTrack work requests, consulting tickets, and platform-aligned project deliverables.

- - Provide additional C2W support when engaged by Tier 1.

- - Execute compliance-related support tasks including CCRC, AT&T; Cybersecurity Scorecard, and SOX support activities.

- - Manage SSL certificate lifecycle support and remediation execution.

- - Execute Golden Image and on-prem OS updates for existing VMs.

- - Perform application installations and upgrades (outside monitoring/alerting platform scope handled by SRE).

- - Support production/non-production setup and operations in Azure and on-prem environments.

- - Support new client onboarding and implementation projects for enterprise integration and messaging services.

- - Partner with architects and developers to analyze requirements and recommend technical options.





- - Gather and publish monthly application and operational metrics.

- - Manage ITAP data requirements and ensure operational governance.

- - Review and validate Tier 1 SOPs; create and maintain Tier 2/client SOPs.

- - Raise Tier 3 tickets for platform/tooling enhancements and monitoring-gap remediation

Required Qualifications / Must-Have Skills

- - 4+ years of experience in application production support, integration support, or platform support.

- - Strong troubleshooting skills across distributed enterprise applications.

- - Working knowledge of the mandated streaming stack, with operational support experience in Confluent Kafka and Azure Event Hub: Confluent Kafka, Confluent Cloud, Azure Event Hub, AWS-MSK, and Apache Flink.

- - Practical knowledge of IBM Sterling Integrator.

- - Hands-on operational experience with Kubernetes, especially Azure Kubernetes Service (AKS), in incident response and platform support.

- - Working experience with Splunk and Prometheus/Grafana for diagnostics and observability.

- - Python scripting capability for support automation, operational checks, and repetitive task reduction.

- - Familiarity with Java, React, and Spring Boot based applications for troubleshooting and production issue triage (not an application development role).

- - Solid SQL/Postgres query skills for production support analysis.

- - Experience supporting CI/CD release operations.

- - Robust stakeholder communication and incident coordination skills.

📌 Application Support Engineer (Hyderabad)
🏢 Radiant Digital Solutions
📍 Hyderabad