We are looking for an Application Support Engineer with 1 to 3 years of hands-on experience in managing, troubleshooting, and maintaining enterprise applications. The ideal candidate will possess solid experience with Oracle WebLogic application servers, Oracle Database queries, and ITIL incident/request workflows managed via ServiceNow.

Key Responsibilities

- Monitor and provide Level 2 (L2) production support for enterprise business applications.
- Perform application server administration, routine deployments, server restarts, and log analysis on Oracle WebLogic.
- Write and execute basic to intermediate SQL queries in Oracle DB for data verification, issue triage, and reporting.
- Manage ticket lifecycles (Incidents, Service Requests, Change Tasks) using ServiceNow adhering to defined SLAs.
- Follow standard ITIL framework processes for Incident, Problem, and Change Management.
- Coordinate with internal infrastructure, DBA,



and Level 2/3 engineering teams to resolve production bottlenecks and escalate critical outages.
- Participate in application health checks, sanity testing post-deployments, and documentation of standard operating procedures (SOPs).

Requirements & Skills
- Experience: 1–3 years in Production / Application Support environments.
- Middleware/App Server: Hands-on experience with Oracle WebLogic (managing instances, reviewing server logs, thread dumps, datasource checks).
- Database: Proficiency in Oracle DB
- Ticketing & Process: Practical experience using ServiceNow; robust working understanding of ITIL methodologies (ITIL v3/v4 Foundation is a plus).
- Operating Systems: Basic to intermediate Linux/Unix command-line navigation and shell scripting knowledge.

📌 Application Support (Hyderabad)
🏢 ANB Solutions
📍 Hyderabad